Trainee or Experienced Service Advisor

4 days ago

Sydney, New South Wales, Australia Phil Gilbert Toyota Full time $70,000 - $120,000 per year
Service Advisor (Trainee or Experienced) | Croydon

Phil Gilbert Motor Group is a proudly family-owned, award-winning dealership with a strong focus on innovation, diversity, and customer service. With over 200 staff across two prominent locations in Lidcombe and Croydon, we're a trusted name in Western Sydney — and we're growing.

We're looking for enthusiastic and customer-focused Service Advisors (trainee or experienced) to join our high-performing team in Croydon.

Why Join us?

4K Automotive provides opportunities for all team members to have a long and rewarding career. Benefits include:

  • Exclusive staff discounts across multiple automotive brands.
  • Reward and recognition programs - celebrating milestones, service awards, and birthdays.
  • Staff referral bonuses
  • Career development with ongoing support and training
  • Employee Assistance Program (EAP)
About the Role

As a Service Advisor, you'll be the friendly face our customers trust when bringing their vehicles in for service. Your day-to-day will include:

  • Greeting and advising customers at vehicle check-in
  • Preparing repair orders and cost/time estimates
  • Arranging loan vehicles
  • Liaising with workshop teams to ensure timely completion
  • Providing outstanding customer service from drop-off to pick-up

Hours: Monday–Friday | Saturday (as rostered)

What We're Looking For

We welcome both experienced Service Advisors and those keen to start their career in automotive service. Ideally, you'll bring:

  • Previous experience as a Service Advisor, in automotive service costing, or transferable customer service skills (retail/hospitality/admin)
  • Strong communication and problem-solving skills
  • Proficiency in MS Office (Word, Excel, Outlook)
  • High attention to detail and a process-driven mindset
  • Current NSW driver's licence
  • A genuine passion for customer service and the auto industry

At Phil Gilbert Motor Group, we don't just offer jobs — we build careers. You'll be supported with training, development opportunities, and a workplace where your success is recognised and celebrated.

"Show us how good you are" – apply today and let's drive your career forward.

Phil Gilbert Motor Group is an Equal Employment Opportunity employer.

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