Customer Service Coordinator

3 hours ago

Cairns, Queensland, Australia Regis Aged Care Pty Ltd Full time

There's something special about what we do at Regis.
Our hearts and minds approach is at the core of who we are.
We know that real care isn't only about meeting needs, it's about truly knowing the people we look after.
Real impact isn't measured by numbers, it's felt.
And making a meaningful difference today means improving aged care for tomorrow.
With a highly diverse workforce, Regis is proud to support over 10,000 residents and clients across residential aged care homes, home care, retirement living, day therapy, and day respite centres.
The work we do positively impacts the lives of older people and their families.
It really is work you can feel good about.
The opportunity We are seeking a Customer Service Coordinator with well-rounded interpersonal skills to support the home's administrative functions.
You will empower and enhance the operations of the home by providing exceptional customer service to those you encounter in and around the home.
The important role you will play Maintaining confidentiality of all company, resident, and employee matters.
Performing ad-hoc administrative tasks to ensure the smooth running of the home.
Providing support to the Office Manager and Admissions Coordinator as required.
What you will bring to the role Administrative experience within a fast-paced environment.
Proficiency with Microsoft Office suite and internal systems.
Well-developed interpersonal skills and multi-tasking capabilities.
Reliability and a well-organized approach.
Previous experience in Administration within healthcare or Aged Care sector (desirable).
Proven ability to exercise initiative, autonomy, and provide proactive support within a team.
Benefits that support and reward you Enjoy a flexible working environment, promoting better work-life balance and wellbeing.
Opportunities to realize your potential in an organization that invests in your personal development.
Support to grow, learn, and explore new career pathways or specializations across Australia.
Salary packaging through Maxxia.
Support for your wellbeing through discounts on health insurance and gym memberships, and free access to counseling, financial guidance, and personal support.
An Employee Referral Program, where you can be rewarded for recommending friends for roles at Regis.
Reward and recognition programs celebrating your hard work.
At Regis, real impact starts with you.
No matter your role, you can take pride in knowing you are making a real, lasting impact on people's lives and helping to shape the future of aged care in Australia.
It is work you can feel good about.
To work in residential aged care, you will need to provide satisfactory background checks, including NDIS or police check (role dependent), current year flu vaccination, and certification proof.
Find out what makes Regis a place where careers thrive and connections matter.

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