Passenger Service Officer

6 days ago

Sydney, New South Wales, Australia Star Aviation Full time

The Star Aviation team want to make a difference each and every day they come to work. We take pride in recruiting and fostering a highly engaged team of professionals to represent our brand and the brand of our customers.

Star Aviation is seeking Passenger Service Officers (PSO) who will be responsible for meeting and assisting passengers with reduced mobility that are arriving, departing or transiting at Sydney International Terminal.

About the role
In this role, you will meet and assist customers from all over the world, putting their needs at the heart of everything you do. You'll assist and guide them on their journey through the airport, ensuring they arrive in a safe and timely manner to their destination.

Why you will love being part of the Star family:

- Industry benefits
- Career progression and further skill development opportunities
- Reward and Recognition Programs
- Refer a Friend Program (earn $ per friend referred, T&Cs apply)
- Fun and dynamic working environment

What you'll bring:

- Ability to perform all duties at a high standard of customer service
- Caring approach to dealing with people
- Clear communication and good interpersonal skills
- Reliable and punctual
- A respectful, friendly and supportive approach
- Flexibility and the ability to adapt to changing priorities and situations
- High standards of personal presentation
- Available to work a rotating shift roster
- Positive attitude

Highly desirable, but not essential:

- Experience within the Aviation/Airline industry
- Previous experience working with people with reduced mobility

The recruitment process will also require you to pass:

- Medical Check (health & fitness and alcohol & drugs test)
- Security / Background Check including Federal Police Check

About Star Aviation
Star Aviation is a privately owned business that provides professional and efficient ground handling services to domestic and international airlines within Australia. Founded in 2012, Star Aviation has grown to be one of Australia's most dynamic Ground Handlers, with a reputation for excellence in customer service and operational reliability. We operate in NSW, ACT, VIC, QLD, SA and NT, employing over 500 highly skilled employees.

Star Aviation are an equal opportunity employer, Indigenous and Torres Strait Islanders are strongly recommended to apply.

For more information about Star Aviation, follow us on LinkedIn or visit our website.

**Job Type**: Part-time
Part-time hours: 15 per week

**Salary**: $23.00 per hour

**Benefits**:

- Referral program

Schedule:

- Day shift
- Monday to Friday
- Morning shift
- Night shift
- Rotating roster
- Shift work
- Weekend availability

Supplementary Pay:

- Overtime pay
- Penalty rates

Application Question(s):

- Are you willing to undergo a pre-employment medical check?
- Which of the following statements best describes your Covid-19 vaccination status?
- Which of the following statements best describes your right to work in Australia?
- Do you have customer service experience?

Work Authorisation:

- Australia (preferred)

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