Service Technical Support

1 week ago

Brisbane, Queensland, Australia Austcorp Executive Full time

Phone Support role
- Monday to Friday roster with no overtime

**About the Company**
About Us We are a leading water technology company, with a global presence spanning 60+ countries and a team of over 19,000 dedicated professionals. Our expertise drives us to pioneer solutions for the world's water and climate challenges, ultimately enhancing the quality of life for communities worldwide. We are committed to daringly tackle what others may shy away from, as we firmly believe that innovation is not just a business opportunity but a moral imperative. Our focus is not solely on short-term profit, but on the lasting impact we create. Joining our cohesive and powerful team means contributing to this meaningful change, regardless of your role.

**About the role**:
**Location**:
**Responsibilities**:

- Act as the primary contact point for after-sales technical support, including troubleshooting and spare parts requirements
- Provide assistance for training, site audits, and pump commissioning tasks
- Implement a continuous improvement approach to service repair and execute corrective actions
- Offer technical support to sales/Account Managers, CSSC teams, technicians, Dealers, Service Partners, end users, and service coordinators on after-sales-related issues
- Aid in spare parts identification and handle complex spare parts inquiries
- Analyze service procedures and workflows to enhance systems
- Conduct ongoing triage training for the Service Administration team
- Stay updated on new product information and notify key stakeholders of any potential product issues
- Provide backup remote support for technicians, workshops, and field activities as needed
- Provide service support that can be passed on to our front-line Sales Teams and Account Managers, fostering service revenue growth opportunities
- Perform other reasonable duties as assigned, commensurate with the position
- Provide failure analysis data on products and assist in assessing and proofreading technical reports
- Flexible working arrangements to accommodate various time zones across Australia & New Zealand

**Skills and Experience Required**:

- A degree/diploma in mechanical or electrical engineering is desired but not essential
- Customer-focused with strong empathetic abilities
- Natural analytical and problem-solving skills in related fields
- Ability to work under deadline constraints with attention to detail and results-driven mindset
- High-level customer service experience
- Capable of making objective and technical-based decisions
- Working knowledge of pumps & similar equipment
- Electrical knowledge with PLC experience, controls & drives
- Experience in a "hands-on" service workshop environment
- Mechanical aptitude and proficiency in evaluating complex drawings
- Understanding of hydraulic estimating, pump curves, and sizing

**If this is for you, APPLY NOW

  • Technical Service Support Specialist

    5 days ago

    Brisbane, Queensland, Australia Getinge Full time

    About usAtGetinge, we are driven by the belief that everyone deserves access to the best possible care. As a global leader in medical technology, we provide innovative products and solutions that enhance clinical outcomes and streamline workflows across intensive care, cardiovascular procedures, operating rooms, sterile reprocessing, and life sciences. With...

  • Technical Service Support Specialist

    6 days ago

    Brisbane, Queensland, Australia Getinge Full time

    Technical Service Support SpecialistDate: Sep 12, 2025Location:Brisbane, AU Melbourne, AU Chatswood, AUCompany: Getinge Australia Pty LtdRemote Work: 1-2 days at home (site based)About usAt Getinge, we are driven by the belief that everyone deserves access to the best possible care. As a global leader in medical technology, we provide innovative products and...

  • Technical Service Support Specialist

    5 days ago

    Brisbane, Queensland, Australia Getinge Australia Pty Ltd Full time

    Technical Service Support Specialist**Date**:Sep 12, 2025**Location**:Brisbane, AUMelbourne, AUChatswood, AU**Company**:Getinge Australia Pty Ltd**Remote Work**:1-2 days at home (site based)**About us**At **Getinge**, we are driven by the belief that everyone deserves access to the best possible care. As a global leader in medical technology, we provide...

  • Technical Service Support Specialist

    7 days ago

    Brisbane, Queensland, Australia Getinge Full time

    About usAt Getinge, we are driven by the belief that everyone deserves access to the best possible care. As a global leader in medical technology, we provide innovative products and solutions that enhance clinical outcomes and streamline workflows across intensive care, cardiovascular procedures, operating rooms, sterile reprocessing, and life sciences. With...

  • Technical Service Support Specialist

    7 days ago

    Brisbane, Queensland, Australia Getinge Full time

    About us At Getinge, we are driven by the belief that everyone deserves access to the best possible care. As a global leader in medical technology, we provide innovative products and solutions that enhance clinical outcomes and streamline workflows across intensive care, cardiovascular procedures, operating rooms, sterile reprocessing, and life sciences....

  • National Technical Service Support

    1 week ago

    Brisbane, Queensland, Australia Cea Full time

    **Posted**:11/02/2025**Closing Date**:11/03/2025**Job Type**:Permanent - Full Time**Location**:Darra**Job Category**:Support Services**About Us**CEA is the leading distributor for world-renowned capital equipment brands JCB agricultural and construction equipment, Atlas Copco, Ditch Witch and Dynapac.Supplying a diverse range of equipment to a wide variety...

  • Service Technical Support Xii

    1 week ago

    Brisbane, Queensland, Australia Vertiv Full time

    **Brief Job Description**:Tier 2 Coordinator for our internal Monitoring products This position provides technical expertise and problem resolution on internally developed monitoring platforms. The position acts as the main contact between stakeholders and software engineering teams and provides support directly to stakeholders and external customers as...

  • Support Services Technical Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeField Full time $90,000 - $120,000

    We are seeking a skilled technical professional to join our Operations Team.Job DescriptionThis is a pivotal role embedding the C4 product suite with the customer. As a Field Support Engineer, you will be responsible for providing technical support, training, and advice on our C4 products.Installing, configuring, and supporting SitaWare in the customer's C4I...

  • Technical Support

    1 week ago

    Brisbane, Queensland, Australia Grit Talent Consulting Full time

    Extensive Level 1-3 service desk and end user support experience- Opportunity to skill up- Full onsite work with free car parkWe're seeking a Technical Support expert to join our aviation service provider in Australia. In this role, you'll be at the forefront of their IT support efforts, providing comprehensive assistance for end-user technology.**Skills and...

  • Technical Solutions Specialist

    1 week ago

    Brisbane, Queensland, Australia Queensland Police Service Full time

    **The core capability requirements for this role are**:- Work collaboratively with a team of information technology professionals and participate in the analysis, design, build and delivery of information technology systems and services for the provision of effective Information and Communication Technology (ICT) solutions.- Analyse and provide solutions to...