Technical Account Manager

We are looking for a motivated and customer-focused Technical Account Manager to join our Australia based team. In this role, you will serve as a trusted technical advisor for our customers and act as their voice internally at Trackunit. You will help identify value-driven use cases, validate their technical feasibility, and guide customers through successful adoption of our solutions.

As the customers' advocate, you'll collaborate closely with Commercial, Product Management and Engineering to align customer needs with Trackunit's product roadmap, ensuring customer success and driving retention. You'll play a key role in accelerating sales cycles and enhancing customer relationships across the ANZ market.

This is a specialist role within Trackunit, focusing on solution consulting, technical account management, and IoT/SaaS Adoption in the construction industry.

**What's in it for you?**:

- A place in an **agile growth SaaS business**, with possibilities to grow internally in the company. We are moving fast, so fasten your seat belt and prepare to be adaptable. Back in 2020 we were 150 employees at Trackunit and we have just passed 400 employees.
- International environment with regular check-ins and social events across teams, departments and borders.
- We take your **personal and professional development** goals seriously and we support them through training, coaching and mindfulness as well as with an outspoken feedback culture to help you identify your strengths and opportunities. We do this by touching upon your impact on our triple focus: impacting yourself, impacting teams/relations and impacting the organisation/strategy.
- **Flexibility and hybrid working is not just a cliché** **to us** or something we state in a job posting. We do offer you a flexible setup and believe that you best can structure how your routines look like. And once you have chosen how you work best, let us know what you need: we got you covered with the IT equipment you need for your work.

**Who are you ideally?**:

- Over 2 years of experience in Technical Account Managment, Customer Support or Solution Consulting, preferably in SaaS., IoT, or Industrial IoT.
- Bachelor's degree in engineering, computer science, IT or a related field (or equivalent experience).
- Experience in technical account management, customer support, or a similar customer-facing technical role—within SaaS, IoT, or industrial IoT is a plus.
- Strong understanding of IoT architecture, connectivity technologies, and solutions (experience with J1939 CANbus or ISO15143-3 is a bonus).
- Experience with the construction equipment industry and an understanding of the machines and how IoT works on these machines.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to diverse audiences.
- A proactive, strategic mindset with problem-solving skills and a customer-first approach.
- Willingness to travel up to 50% within Australia and New Zealand.

Don't meet every single requirement? No worries - this is what we're looking for ideally, but if you're super excited about this role but your past experience doesn't align perfectly with every qualification, we encourage you to apply.

**Primary responsibilities**:

- **Drive Customer Success & Solution Design**
- Act as a trusted technical advisor, providing industry insights and best practises to customers
- collaborate with sales and customer success to identify key use cases and validate their technical feasibility
- Lead discovery workshops to identify customers needs and define the technical vision and solution architecture
- Conduct product demonstrations, educating customers on how Trackunit solutions enhance productivity, automation and sustainability goals
- Assess the technical feasibility of proposed software and hardware solutions
- Ensure smooth Proof of Concept (PoC) executive, collaborating with customer technical teams.
- **Product Integration & Adoption**
- Guide Customers in integrating Trackunit Solutions into their daily operations and existing IT ecosystems.
- Ensure System reliability, data quality, and platform performance to drive adoption
- Train customers on new features and best practices to maximise product adoption
- Serve as the primary technical point of contact, managing escalations and collaborating with cross-functional terms.
- **Customer Advocacy & Product Enhancement**
- Work closely with product management to provide feedback, suggest enhancements and validate new features
- Help develop tools and frameworks to scale IoT configuration and streamline processes
- Build and nurture strong, long term relationships with customer stakeholders, ensuring continuous engagement and success.

**Our hiring process**:

- Don't waste your time on writing the perfect cover letter for the job. We want you to create an impact that matters, and that's not in the cover letter.
- Initial phone conversation with a colleague from our People & Ta