Guest Service Agent

3 days ago

Sydney, New South Wales, Australia Crystalbrook Collection Full time

Located a short walk from Circular Quay train, bus and light rail interchange, among the cobblestone laneways of The Rocks district in a quirky heritage building, you will find the delightful
Sydney Harbour Hotel
.
Offering 176 rooms and a relaxed restaurant and lobby bar, we are located centrally offering a quintessential Sydney experience.
The Role
We are looking for 2 new Guest Service Agents - one part time and the other casual, to work on the busy front office of our vibrant hotel.
You will curate the hotel experience for our guests by:
Anticipating and attending to guest queries.
Checking guests in and out with efficiency, friendliness and flair.
Processing daily guest transactions and accounts accurately and efficiently.
Collaborating with other departments to ensure that the Hotel's rooms are properly prepared for arriving guests.
Happily working to busy rosters that range across 7am - 11pm over a 7-day roster.
About you:
Your many talents will include:
Previous guest service experience (hotel experience an advantage)
A logical, common-sense approach to resolving concerns.
An empathic ability to anticipate our guests' needs.
Proficient in computer applications (Opera PMS an advantage)
Having an Australian Driving license.
Familiar with Sydney and the wider geography enhancing our guest experience.
Demonstrated 'can-do' approach to your duties.
The Benefits:
You will work with exceptional people in a supportive, diverse and passionate environment, and this is a vital position within our team at Crystalbrook Collection.
You will enjoy a flexible range of benefits that include:
A market leading 50% F&B discount across all Venues
$99 Room rates and a generous friends and family discount
Lifestyle benefits including extra leave and earth advocacy days
Green future - we are committed to enhanced sustainability practices
Dedicated Internal Mobility Programme and reward scheme
Online learning, career enhancement and development plans
Personalised employee support network
Regular service recognition and team events
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