Customer Engagement Officer

1 week ago

Sydney, New South Wales, Australia Indigeco Full time

Part-Time
- Government Position
- 6 month contract

Description:
Role Title: Customer Engagement Officer (part time role) 28 hours per week

Rates : $56.76 + super

Location: Sydney

Duration: 6 months

The Customer Engagement Officer is responsible for championing positive customer outcomes by supporting the organisation and stakeholders to provide best practice customer service as well as delivering timely, quality and professional responses to enquiries and feedback.

Key accountabilities
- Deliver exceptional customer service to stakeholder, community and visitors as a frontline representative of the Authority, including effective first line response to enquiries and feedback through multiple communication channels in order to acknowledge, resolve and record customer complaints and escalate any unresolved issues.
- Liaise with relevant staff regarding the referral of complex enquiries and complaints and maintain a professional and friendly manner in all customer interactions, ensuring customer satisfaction as a priority.
- Coordinate proactive customer/community communications through websites, EDMs, phone, social media and face-to-face channels to promotes projects/activities/partnerships, manage expectations and mitigate potential customer impacts from SOPA & 3rd party initiatives.
- Undertake community engagement activities to gain customer insights which inform evidence-based decision making within the Authority.
- Comply with privacy requirements and legislative obligations and manage informal GIPA requests ensuring confidentiality, privacy and integrity of information is not compromised and in line with NSW DPHI policy.
- Execute a range of business processes and administrative duties to support internal stakeholders.

**Key Requirements**:

- Sales Force Experience
- Government Experience

**Applications received after the due date may be considered for similar roles.**

***_"Indigeco Acknowledges the Traditional Custodians of country throughout Australia and Recognise our Brothers & Sisters Connection to Land, Waters and Community. We pay our Respects to our Brothers & Sisters our Culture & to our Elders past, present & future"._

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