Events and Engagement Officer

2 days ago

Sydney, New South Wales, Australia NSW Department of Customer Service Full time
Overview

Events and Engagement Officer role at NSW Department of Customer Service.

Base pay range: A$113,574.00/yr - A$125,720.00/yr. Annual Salary Range: $113,574 - $125,720 + superannuation. Employment Type: Ongoing, Full-time. Location: Haymarket, Sydney / Hybrid.

Position details

Events and Engagement Officer
Clerk Grade: 7/8

Salary and role information is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Responsibilities
  • Manage a diverse range of events, connecting communications professionals across NSW Government to policy and educational information
  • Help drive innovation and effectiveness of government communications and engagement activities across the sector
  • Build strategic event management skills and strengthen public sector capability
  • Work in a supportive environment with a focus on employee well-being and career development
  • Create, modify and distribute e-newsletters (eDMs) to keep members engaged and informed
  • Coordinate delivery of educational events with SMEs to ensure practitioners understand policy requirements and contribute to best practice
  • Establish and maintain an annual event calendar, liaising with internal stakeholders
  • Promote events on internal and external channels
  • Manage incoming enquiries and work management systems
  • Monitor, evaluate and report on event outcomes to identify effectiveness and opportunities for improvement
Qualifications and requirements
  • Marketing or relevant tertiary qualifications and professional experience in a communications, marketing or engagement role
  • Comfortable learning new digital platforms for day-to-day use
  • Excellent written and verbal communication skills
  • Sound stakeholder engagement and collaborative skills
  • High level project management, attention to detail, organisation and prioritisation, while meeting tight deadlines
What we need from you

Attach an up-to-date resume and a brief cover letter outlining how your skills and experience align to the role.

Note: successful candidates will need to complete additional assessments as part of this recruitment process.

Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation.

Application and inquiries

Click to access the Role Description. For enquiries relating to recruitment please contact Meg Rapley via Meg.Rapley@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Wednesday 17 September 2025 at 9:59am

Belong in our diverse and inclusive workplace. If you have any support or access needs that may require adjustments to allow you to participate in the selection process, please contact Meg.Rapley@customerservice.nsw.gov.au or 02 9494 8351.

Other information

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industries: Public Relations and Communications Services


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