Reservations Coordinator

2 weeks ago

Sydney, New South Wales, Australia Wests Group Full time

**About us**
The Executive, The Gateway and The Anchorage Hotel & Spa are owned by The Wests Group Australia, a Newcastle owned and operated (not-for-profit) membership-based organisation. The Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions.

**Being an employee of The Wests Group will give you access to the following**perks and benefits**:
**Wellbeing**: First Nations Cultural Leave, annual flu vaccinations, Wellbeing Leave, flexible work options, community care leave and employee assistance programs (EAP).
**Career**: Certificate III in Hospitality, paid traineeships, and leadership programs.
**Financial**: Paid parental leave, 17.5% annual leave loading, above-award wages and penalty rates, plus 40% off meals for club employees.
**Lifestyle**: Discounted gym membership for $25/month per month (including your partner), discounted NIB Health Insurance, savings on Reflections Holiday Parks, and discounted accommodation at our three hotels - The Executive, The Gateway, and The Anchorage Hotel & Spa.

**About the position**
We are seeking an enthusiastic and customer-oriented Reservations Coordinator to join our hotel operations team. Based at The Executive in New Lambton, this part time position is crucial to providing an outstanding first impression to our guests -before, during and after their stay. The successful applicant will work in a small team overseeing the reservations of all 3 properties in our portfolio -The Executive, The Gateway and The Anchorage Hotel & Spa. Key accountabilities include:
- High level of attention to detail, expansive product and system knowledge.- Maximise revenue by upselling and converting new enquiries.- Anticipate and exceed our guests' needs and expectations.- Work in collaboration with all departments to ensure seamless and smooth guest experiences.- Confidently respond to queries regarding property facilities/services, availability of room type and rate.- Explain guarantee, special rate, and cancellation policies to callers.- Accommodate and document special requests.- Accurately input and access data in the reservation system.

**This part-**time**position**offers 3 shifts**between Monday - Saturday**.**Occasional**work on the Public Holidays may**also**be**required** (Public Holiday rates will apply).**

**Certifications required**: RSA

**About you**- Demonstrated experience working in a hotel or resort environment.- Professional phone manor, excellent attention to detail and strong administration skills.- Sense of urgency, ensuring all reservation enquiries are handled efficiently, professionally and in an engaging manner.- Strong organisational skills and ability to prioritise workload.- Ability to upsell Hotel and Spa services to maximise revenue.- Resilience with the ability to work in a fast-paced work environment.- A genuine passion for hospitality and providing exceptional guest experiences.

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