Ride & Experience Manager

1 week ago

Sydney, New South Wales, Australia Sea Life Full time

What you'll bring to the team:
Imagine coming to work every day surrounded by sharks, rays, and seahorses—where your job is to turn awe into action and curiosity into unforgettable moments. At SEA LIFE Sydney Aquarium, we don't just offer jobs, we offer adventures. We're looking for a passionate, energetic leader to join our team as a **Ride & Experience Manager**—someone who's excited to shape world-class guest experiences in a place where fun meets purpose.

**About the Role**:
As our Ride & Experience Manager, you'll play a crucial role in delivering an exceptional guest experience at SEA LIFE Sydney Aquarium. You'll lead the Ride & Experience team to ensure our daily operations run smoothly, safely, and efficiently. Your mission? To elevate every moment for our guests through top-tier service, innovative product development, and a relentless commitment to quality.

You'll support the Cluster Operations Manager with scheduling, team performance, supplier relationships, and financial oversight—helping to drive initiatives that enhance the guest journey while keeping an eye on cost effectiveness. From overseeing ride operations to collaborating with marketing, F&B, and animal care teams, you'll ensure our experiences exceed expectations and leave lasting memories.

**About You**:
You're a confident and proactive leader who thrives in a dynamic, guest-focused environment. You have a talent for motivating teams, solving problems on the go, and making sound decisions under pressure. You're not just about operations—you're passionate about creating moments that matter.

You'll bring:

- Experience in a similar operations or guest experience management role
- Strong communication and leadership skills
- A keen eye for detail and commitment to safety
- A track record of delivering outstanding customer service
- Flexibility and resilience in a fast-paced setting

If you're ready to make waves in one of Sydney's most loved attractions, we'd love to hear from you

**Benefits**
- Corporate benefits including free access to all our attractions worldwide
- Domestic and global opportunities to develop and progress your skills and career in tourism and attractions
- Additional Leave (including birthday and wellbeing) and 3 volunteer days to give back to a social cause you care about
- Opportunity to be involved with our Diversity & Inclusion initiatives, including our Reconciliation Action Plan
- Being part of a business built on fun

**About Us**

Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 140 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.

We're the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, Wild Life, Madame Tussauds, and the Fly Treetop Adventures, amongst others.

Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 2 charities: Merlins Magic Wand and the SEA LIFE Trust.

So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do - then we want to hear from you

Pay Range: Competitive

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