Lifecycle Service Engineer

2 weeks ago

Perth, Western Australia Emerson Full time

Overview
Are you ready to take on an ambitious role where you can make a significant impact?
At Emerson, we pride ourselves on being a trusted partner in the world's most crucial industries.
As our new Lifecycle Service Engineer, you will provide technical service and support to the Australian DeltaV customers based locally in WA/NT region and throughout Australia and New Zealand.
Responsibilities
Co-ordinate contract personnel on-site where appropriate
Provide phone support for DeltaV clients
Win customers' confidence through excellent service.
Customer site work may require periods of 2-3 weeks onshore and offshore, away from home
Expected to be part of on-call roster onshore and offshore
Undertake or advance technical investigations in response to customer requirements
Develop and compile high-quality technical investigation reports
Provide technical advice to customers, arranging follow-up on more difficult matters
To work on larger DeltaV implementation projects if required
Deliver system and software upgrades and configuration often on-site with our existing clients
Provide support to other Emerson service branches as required
Use the Service Management Office (SMO) operating procedures and templates or the Project Management Office (PMO) for the applicable work scope
Updating technical know-how about product lines through own initiatives and company-sponsored training
To maintain appropriate documentation for all service or project-related tasks and submit in a timely manner
Who You Are
You establish and maintain effective customer relationships, providing timely and helpful information to others across the organization.
You set objectives to align with broader organizational goals.
Qualifications
Onsite technical maintenance experience on a DCS (DeltaV preferred)
Chemical or electrical engineering degree, trade certificate or relatable apprenticeship
DCS diagnostic and problem analysis experience
Solving issues related to DCS hardware, software, installation, configuration, integration, and application enquiries
Fault finding, minor upgrades, general repair and maintenance
Our Culture & Commitment to You
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow.
We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams.
Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive.
Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact.
We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing.
We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more.
Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
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