Lifecycle Service Engineer

4 weeks ago

Perth, Western Australia Emerson Electric Full time

Are you ready to take on an ambitious role where you can make a significant impact? At Emerson, we pride ourselves on being a trusted partner in the world's most crucial industries. As our new Lifecycle Service Operations Manager, you will provide technical service and support to the Australian DeltaV customers based locally in WA/NT region and throughout Australia and New Zealand.

In This Role, Your Responsibilities Will:

  • Co-ordinate contract personnel on-site where appropriate
  • Provide phone support for DeltaV clients
  • Win customers' confidence through excellent service.
  • Customer site work may require periods of 2-3weeks onshore and offshore, away from home
  • Expected to be part of on-call roster onshore and offshore
  • Undertake or advance technical investigations in response to customer requirements
  • Develop and compile high-quality technical investigation reports
  • Provide technical advice to customers, arranging follow-up on more difficult matters
  • To work on larger DeltaV implementation projects if required
  • Deliver system and software upgrades and configuration often on-site with our existing clients.
  • Provide support to other Emerson service branches as required
  • Use the Service Management Office (SMO) operating procedures and templates or the Project Management Office (PMO) for the applicable work scope.
  • Updating technical know-how about product lines through own initiatives and company-sponsored training.
  • To maintain appropriate documentation for all service or project-related tasks and submit in a timely manner.

Who You Are

You establish and maintain effective customer relationships, providing timely and helpful information to others across the organization. You set objectives to align with broader organizational goals.

For This Role, You Will Need:

  • Onsite technical maintenance experience on a DCS (DeltaV preferred)
  • Chemical or electrical engineering degree, trade certificate or relatable apprenticeship
  • DCS diagnostic and problem analysis experience
  • Solving issues related to DCS hardware, software, installation, configuration, integration, and application enquiries.
  • Fault finding, minor upgrades, general repair and maintenance

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

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