Analyst, Client Migration

**Do you want your voice heard and your actions to count?**

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

**Job Summary**:
The Analyst will oversee the migration progress in branches, assist implementation function in Client's side by performing installation, system integration set up, technical support and customer service tasks. Provide supporting tools for customers' transaction execution and provide response to client's inquiry. On top of that to also ensuring effective communication, quality assurance, and risk management.

This role involves regular status updates to stakeholders (Internal and External), facilitating working group communications, and managing project documentation and deliverables.

**Key Responsibilities**:

- ** Implementation / Integration**
- Adhere to set Roles and Responsibilities to support migration process for cash and eBanking products.
- Takes ownership of implementation case to ensure completion of migration / implementation / integration process.
- To perform Ebanking system support and maintenance job.
- Assisting on Token management and logistic.
- ** Monitor Overall Migration Progress**:

- Oversee and track the migration activities in the branch to ensure timely and successful completion.
- Provide regular status updates to related stakeholders, ensuring transparency and alignment with project goals.
- ** Stakeholder Communication**:

- Facilitate communication within working groups, ensuring all parties are informed and engaged.
- Follow up on project status and issues, ensuring timely resolution and progress.
- Share information and interact with Clients to educate and inform about the ISO20022 project and related information.
- ** Quality Assurance**:

- Ensure effective migration quality assurance processes are in place.
- Assess and ensure the overall customer impact and readiness towards proposed changes.
- Conduct quality assurance on the post-delivery impact of changes to ensure they meet the required standards.
- ** Issue Management**:

- Escalate and intervene in issues within related working groups to ensure they are addressed promptly.
- Manage risks and issues, developing mitigation strategies to minimize impact on the project.
- ** Documentation and Reporting**:

- Manage project documents, reports, and deliverables, ensuring they are accurate, up-to-date, and accessible to relevant stakeholders.

**Qualifications**:

- Strong communication and stakeholder management skills.
- Excellent problem-solving and risk management abilities.
- Detail-oriented with a focus on quality assurance and customer impact.
- Ability to work effectively in a fast-paced, dynamic environment.

**Preferred Skills**:

- Familiarity with project. Simple IT / system related process / Customers Payment File Formats
- Knowledge of regulatory requirements and compliance in the financial sector.

MUFG Bank Ltd & MUFG Securities Asia Limited (collectively referred to as "MUFG") is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.