Concierge & Community Lead

3 days ago

Sydney, New South Wales, Australia First Contact Full time

Location: Sydney Salary: AUD Industry Standards

Concierge & Community Lead

**Be part of a team delivering world-class customer experiences**
Monday-Friday hours - No weekends
Sydney **CBD**

Are you innovative and dynamic, passionate about delivering exceptional customer experiences? We are looking for a **Concierge & Community Lead** to join our team and support our clients at their flagship office tower in the heart of **Sydney, Circular Quay.**

**ABOUT THE ROLE**

As **Concierge & Community Lead**, you will be the welcoming face of the precinct, creating a warm and engaging environment for customers, tenants, and the wider building community. You will also play a key role in fostering the virtual community through the building app and contribute to the success of placemaking. Additionally, you will be a proud advocate for the First Contact brand, actively promoting events and activities throughout the commercial and retail precinct.

**WHAT YOU'LL BE DOING**
- Provide a warm welcome and assist visitors with information on amenities, services, events, and facilities.
- Deliver a personalised, high-calibre service, proactively identifying opportunities to enhance the customer experience.
- Oversee the Concierge service request portal, ensuring all guest service requests are handled efficiently.
- Facilitate & lead concierge services for customers, including umbrella loans, welcome gift check-outs, restaurant bookings, and support with the building app.
- Collaborate with the customer experience team to develop and deliver engaging events.
- Draft communications, social media content, and booking links to promote events.
- Curate and execute tailored activations and events that uniquely engage each location, focusing on wellness, surprise & delight, community, and signature experiences.

This role keeps you active and engaged, involving **walking, standing, sitting, and manual handling** throughout the day.

**WHY JOIN FIRST CONTACT?**
- **Work-life balance** - Monday to Friday shifts between 7 AM and 7 PM, with weekends and public holidays off.
- **Competitive salary** - We offer above-industry pay in recognition of your dedication and expertise.
- **Rewards & recognition** - Earn retail vouchers through our outstanding recognition program.
- **Hassle-free wardrobe** - We provide a corporate uniform and dry-cleaning service.
- **Career growth** - We invest in our people and offer pathways for career progression.
- **Prestigious work environment** - Work in some of Sydney's most iconic and innovative commercial buildings.

**WHO WE'RE LOOKING FOR**
- A natural people-person who thrives on engaging with a diverse community.
- Interested in technology, digital innovation, and creative business.
- Passionate about building communities and delivering outstanding service.
- Committed to following through on requests and inquiries.

**Applications close 12 September 2025.**

If you're ready to be part of an exciting and dynamic precinct, we'd love to hear from you

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