Client Account Manager
4 days ago
Job Description Client Account ManagerReports to: Head of Relationship Management, Super/WealthLocations: Melbourne or Sydney | HybridGet To Know Us:SS&C is leading the way.
We continue to look for todays and tomorrow's brightest talent, those that embody a spirit to improve not only their lives, but those around them.
From college students to seasoned and experienced professionals, we encourage you to apply.
SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.Why You Will Love It Here
Flexibility: Hybrid Work ModelYour Future: Income Protection Insurance & Salary ContinuanceWork/Life Balance: Generous Bereavement & Compassionate leaveYour Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD InsuranceDiversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on DiversityTraining: Hands-On, Team-Customized, including SS&C UniversityExtra Perks: Discounts on fitness clubs, travel and more
What You Will Get to Do:This role is focused on a range of client products with the portfolio consisting of:Superannuation administration servicesA wealth platform for Superannuation and InvestmentsRole Responsibilities:Oversight of all facets of service delivery for our clients.Lead regular (e.g. monthly) reviews and reporting to ensure contractual obligations and KPIs are met.Oversees change and implementation including Statements of Work.Work with Client and SS&C teams to drive customer satisfaction and ensure internal stakeholders and Directors are aware of any potential areas of concern.Perform general account management activities including: managing contracts, paperwork, reporting and invoicing.Establish and manage service meeting schedules and governance model.Drive the client governance framework to ensure optimal engagement with clients to have a successful relationship.Be the escalation point for critical issues enquiries and issue resolution, by providing oversight on ongoing delivery and service status / requests.Work with Operational areas on process improvements required following incidents / escalations.Manage reporting and meeting presentation materials both internally and externally.Understand customer needs, to effectively position SS&C.Update and maintain the CRM system with account and opportunity data.Skills and Competencies:Account management or client facing experience for a superannuation fund or a fund administrator.Strong communication and presentation skills with the ability to articulate solutions clearly and concisely.Ability to build relationships and manage key contacts within the accounts.Experience in managing stakeholders on multiple levels.Strong people person skills with the ability to positioning complex technology and services solutions.Ability to build positive relationships with customers.What You Will Bring:3-5+ Year's account management experience.Experience working with technology solutions desirable.Experience in Wealth Management desirable.Experience in Fund Administration desirable.We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation.
It's important to us that we strive to have a workforce that is diverse in the widest sense.
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