Customer Service And Outbound Representative

3 days ago

Sydney, New South Wales, Australia Robert Half Full time

About the Company
Our client is a global leader in specialty solutions, with a strong presence across Australia and a reputation for delivering high-quality products and exceptional customer experiences. With a focus on innovation, care, and collaboration, they partner with customers across diverse industries to provide tailored solutions.
The Role
As the key link between warehouse operations and customers, you will play a crucial role in ensuring efficient and on-time delivery of products. Working closely with the shipping team and external partners, you'll manage end-mile delivery, build strong relationships, and contribute directly to customer satisfaction. This position also offers excellent exposure to Warehouse Operations, Port Operations, and Domestic Transport-with clear opportunities for growth within the organisation.
Key Responsibilities
Coordinate product shipments with internal teams and 3PL partners to ensure timely, cost-effective delivery.
Serve as a first point of contact for customer queries, dispatch requests, and escalations.
Support inbound and outbound operations while maintaining high levels of customer satisfaction.
Foster strong partnerships with customers, warehouse, and transport providers.
Drive process improvements to increase efficiency and streamline operations.
About You
Previous experience in logistics, supply chain, or customer service (warehouse, transport, or 3PL coordination advantageous).
Strong communication and relationship-building skills.
Highly organised, detail-oriented, and able to manage competing priorities.
A proactive problem solver with the ability to adapt quickly.
What's on Offer
Work within a global organisation with strong local roots.
Career progression and professional development opportunities.
A collaborative, supportive, and performance-driven environment.
How to Apply
If you are passionate about customer service and keen to further your career in logistics and supply chain, we'd love to hear from you. Apply now
Reference Number:
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