Scheduling Manager

4 days ago

Brisbane, Queensland, Australia Queensland Government Full time

You will:

- Lead and supervise a team of hearing scheduling officers, driving the team's performance, growth and development.
- Develop service delivery standards for the scheduling team in conjunction with the Manager, Tribunal and Registry Services.
- Develop, review and maintain best practice scheduling procedures and processes to ensure the timely and effective provision of scheduling services, within budget.
- Provide advice and collaborate with the Assistant Director-General, QCAT judicial officers and tribunal decision-makers, QCAT colleagues and Magistrates Courts Service staff to enable the delivery of an annual well planned state-wide hearing venue plan within budget.
- Develop and manage the state-wide weekly hearing schedule, in consultation with QCAT judicial officers and tribunal decision-makers.
- Manage the resolution of any scheduling issues, problems or complaints brought by the decision makers and registry and escalate issues appropriately.
- Promote human-centred and trauma-informed service delivery, proactive use of digital technology, and data analysis to improve scheduling service delivery and efficiencies.
- Foster a work environment focused on continuous improvement through identifying and implementing business, process and technological improvements.
- Research and prepare briefing notes, ministerial correspondence (including investigating and actioning complaints), submissions, memoranda and other administrative requirements as directed.
- Participate in and complete QCAT initiatives and activities to support the achievement of the QCAT business plan and strategy.
- Perform duties in accordance with the position's Financial and Human Resources Delegation of Authority.
- Contribute to the delivery of QCAT's ongoing services and success by undertaking, as needed, assignments and projects aligned with current capabilities or that provide a development opportunity.
This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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