Cafe Manager

2 weeks ago

Brisbane, Queensland, Australia At Full time

About the role
Shingle Inn City Hall is seeking an experienced and passionate
Cafe Manager
to oversee the operations of our iconic cafe location within Brisbane's City Hall. As the Cafe Manager, you will be responsible for leading and managing a talented team to deliver exceptional customer service and ensure the smooth running of the cafe, upholding long-held traditions, for our almost 90-year-old Brand. This is a full-time position, noting we are a 7-day a week business.
What you\'ll be doing
Oversee all day-to-day cafe operations, including managing team rosters, ordering, and financial reporting
Ensure excellent customer service and a positive dining experience for all customers
Recruit, train, and develop a high-performing team of baristas, customer service, and kitchen team members
Implement and maintain efficient systems and procedures to optimise cafe productivity
Identify areas for improvement for customer service and Google Reviews
Foster a positive and collaborative work environment that aligns with the company\'s values
Coordinate with the head office team on marketing, promotions, and other strategic initiatives
What we\'re looking for
Minimum 3-5 years of experience in a cafe or restaurant management role
Strong leadership and people management skills, with the ability to motivate and develop a team
Excellent customer service and problem-solving skills
Strong administrative and organisational abilities, with attention to detail
Familiarity with food safety regulations and cafe operations best practices
Passion for the hospitality industry and a commitment to delivering exceptional customer experiences
What we offer
At Shingle Inn, we are committed to providing a supportive and collaborative work environment that encourages personal and professional growth. We are a second generation family business that ensures you\'re working with a small team of highly committed individuals. In addition to a competitive salary, we offer a range of benefits, including:
Opportunities for career advancement and management training
Discounted meals and beverages for employees
Team-building events and social activities
About us
Shingle Inn City Hall is Brisbane\'s oldest cafe, known for our commitment to serving high-quality food and barista-made coffee within an inviting atmosphere, first established in 1936. Our company values of exceeding customers\' expectations, innovation, and family values are at the heart of everything we do.
If you\'re excited by the prospect of leading a successful cafe team and contributing to the growth of our business, we encourage you to apply now.
Please supply a COVER LETTER outlining what skills & experience you specifically bring to this role and why you should be considered for an interview.
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