Cafe Manager

About the role

Shingle Inn City Hall is seeking an experienced and passionate Cafe Manager to oversee the operations of our iconic cafe location within Brisbane's City Hall. As the Cafe Manager, you will be responsible for leading and managing a talented team to deliver exceptional customer service and ensure the smooth running of the cafe, upholding long-held traditions, for our almost 90-year-old Brand. This is a full-time position, noting we are a 7-day a week business.

What you'll be doing

Oversee all day-to-day cafe operations, including managing team rosters, ordering, and financial reporting

Ensure excellent customer service and a positive dining experience for all customers

Recruit, train, and develop a high-performing team of baristas, customer service, and kitchen team members

Implement and maintain efficient systems and procedures to optimise cafe productivity

Identify areas for improvement for customer service and Google Reviews

Foster a positive and collaborative work environment that aligns with the company's values

Coordinate with the head office team on marketing, promotions, and other strategic initiatives

What we're looking for

Minimum 3-5 years of experience in a cafe or restaurant management role

Strong leadership and people management skills, with the ability to motivate and develop a team

Excellent customer service and problem-solving skills

Strong administrative and organisational abilities, with attention to detail

Familiarity with food safety regulations and cafe operations best practices

Passion for the hospitality industry and a commitment to delivering exceptional customer experiences

What we offer

At Shingle Inn, we are committed to providing a supportive and collaborative work environment that encourages personal and professional growth. We are a second generation family business that ensures you're working with a small team of highly committed individuals. In addition to a competitive salary, we offer a range of benefits, including:

Opportunities for career advancement and management training

Discounted meals and beverages for employees

Team-building events and social activities

About us

Shingle Inn City Hall is Brisbane's oldest cafe, known for our commitment to serving high-quality food and barista-made coffee within an inviting atmosphere, first established in 1936. Our company values of exceeding customers' expectations, innovation, and family values are at the heart of everything we do.

If you're excited by the prospect of leading a successful cafe team and contributing to the growth of our business, we encourage you to apply now.

Please supply a COVER LETTER outlining what skills & experience you specifically bring to this role and why you should be considered for an interview.

Salary match Number of applicants Skills match

Since establishment of the Albert Street venue in 1995, Gilhooleys has grown and expanded to become one of Brisbane's most well known & loved Irish Taverns. Gilhooleys new Steakhouse Menu is the perfect combination of Irish Pub-style meals, steaks, pizza & pasta, salads & more Known for our friendly customer service and fantastic atmosphere – you can't go past Gilhooleys for a great night out

Source: This is an extract from the company's own website.

Since establishment of the Albert Street venue in 1995, Gilhooleys has grown and expanded to become one of Brisbane's most well known & loved Irish Taverns. Gilhooleys new Steakhouse Menu is the perfect combination of Irish Pub-style meals, steaks, pizza & pasta, salads & more Known for our friendly customer service and fantastic atmosphere – you can't go past Gilhooleys for a great night out

Source: This is an extract from the company's own website.

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