Event Sales And Experience Specialists

2 weeks ago

Sydney, New South Wales, Australia Capella Hotel Group Full time

Sydney, NSW, AUS
Full Time

About Capella Hotels and Resorts.

Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.

Capella Sydney is the culmination of a stunning transformation of the heritage-listed Department of Education sandstone building, into a luxury hotel that will welcome guests and patrons alike into the impressive building for the first time in history. Delivering a guest experience unlike any other paired with lavish amenities, magnificent architecture and refined interiors, Capella Sydney will become the ultimate destination hotel for both local and international guests alike, establishing it as one of the finest hotels in the world.

Position Summary

To provide an extremely high level of professional service and customer focus to all MICE/Events clients which in turn maximises hotel revenue and profitability by providing a administrative support to the Event Sales & Planning department.

The Role

To follow all Capella Events Standards when assisting the department to prepare proposals and contracts, providing administrative support and creating internal Event Confirmations
To fully and correctly use the Catering system
To adhere to Capella standards in answering of telephones and providing courteous service to clients.
To develop Event Confirmations creation skills by preparing Event Confirmations for internal functions and client events of 10 guests and under.
To provide administrative support for the event sales and planning department, including but not limited to creating proposals and contracts after receiving a Envision activity and typing up menus, place cards and table plans
To administer and maintain adequate office supplies and stationery items and ensure this is managed cost effectively. To maintain the storeroom in a tidy condition.
To ensure all Event Sales and restaurant menus are up to date and available for team use
To be familiar with the competition as well as market evolution and trends and complete special projects as assigned.
To attend (and prepare for) a daily briefing, Event Confirmation meetings and any other meetings as required.
To maintain good relationships with colleagues and all other departments.
To comply with local legislation and be conversant and act in accordance with any legal issues relating to your department.

Talent Profile

Hospitality or Sales/ Marketing qualifications are preferred

**Experiences**: 1 year previous catering sales or events environment experience in luxury hotels/resorts or the hospitality sector
Knowledge of Hotel Property and Catering Management Systems (OPERA)
Proven customer service experience
Demonstrates organizational and time management skills
Demonstrates strong communication and interpersonal skills

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