Training Manager

2 weeks ago

Sydney, New South Wales, Australia Emarsys Emarketing Systems Full time

The main target of this role is to take care of all training activities for customers and employees by assessing, creating and rolling out all kind of training and learning measures.

**YOUR AREA OF RESPONSIBILITIES**
- Facilitate basic and comprehensive product and specific training to clients, users, newly hired employees and existing staff thus supporting product and system releases
- Plan, design, coordinate and execute all facets of training logistics, training content creation, and training content delivery (full spectrum of learning approaches) including managing resources and stakeholders
- Maintain and refine the global learning platform ensuring the most relevant and up to date learning plans and training resources are available for learners
- Take care of roll-out and communication for these measures and further develop the Emarsys Academy brand
- Select, train, support and evaluate internal "trainers" (content owners)
- Evaluate the effectiveness of delivered programs, communicate outcomes and provide recommendations for improvement
- Assess regional business needs and align training activities as well as define a learning strategy to achieve business objectives and establish a learning organization
- Work cross-functionally within the organization to identify skill gaps, training opportunities and develop/deliver sustainable training solutions and recommendations
- Create training material at a general and department specific level (such as PowerPoint Presentations, Videos, Manuals etc.)

**YOUR PROFILE**
- University degree
- Several years of experience in a training/pedagogics role or as a trainer
- Experience in the field of SaaS and Software technical training serves as an advantage
- Highly methodical expertise and broad knowledge of e-learning platforms & new and emerging (online) training tools
- Demonstrated organizational skills and ability to manage multiple initiatives and meet deadlines.
- Excellent presentation, communication and documentation skills
- Capable of working independently across cultures in a clear and structured manner Excellent English language skills

**WHAT WE OFFER**
- Sydney office (1 Denison Street) and home office according to the requirements of the local management
- Join a fresh-faced, globally diverse company, with truly impressive cutting-edge machine learning and artificial intelligence (AI) cloud technology
- A job with a dynamic and experienced team of professionals.
- A great working environment, with opportunities to work with and learn from some seriously talented individuals.
- A company with an international outlook and a good market positioning.
- Be part of the engine that is behind a very fast growing business.
- Competitive remuneration.
- At Emarsys, we are committed to building diverse teams with a rich variety of perspectives and experiences. If your job profile closely aligns with our essential requirements and business need, we encourage you to apply. We are dedicated to assessing your competencies, learning agility and passion and not your age, disability, familial status, sexual orientation, gender, race, ethnicity, religion or nationality._

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