Current jobs related to Dispute Resolution Specialist - Sydney, New South Wales - Afca

  • Dispute Resolution Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeComplaint Full time $80,000 - $102,000

    Dispute Resolution Specialist As a Dispute Resolution Specialist, you will play a key role in managing Australian Financial Complaints Authority (AFCA) cases from start to finish. Your primary responsibility will be to assess and resolve disputes related to personal banking products, such as home loans, credit cards, and cash products, as well as vehicle...

  • Dispute Resolution Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCompliance Full time $100,000 - $120,000

    Dispute Resolution SpecialistWe are seeking an experienced Dispute Resolution Specialist to join our team. As a key member of our Dispute Resolution Team, you will be responsible for managing disputes lodged with external dispute resolution schemes.Key Responsibilities:Investigate cases and work closely with internal and external stakeholders to resolve...

  • Dispute Resolution Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeDispute Full time $120,000 - $180,000

    Job OpportunityWe are seeking an experienced dispute resolution specialist to join our team. Our client has a market-leading dispute resolution practice and is the preferred choice of many leading companies, international financial institutions, and government when it comes to resolving important and complex disputes.The disputes team are highly responsive,...

  • Disputes Resolution Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeDispute Full time $60,000 - $65,000

    As a key member of our team, you will be responsible for investigating and resolving customer complaints and disputes related to retail and wholesale policies.We are currently seeking high-potential individuals to join our dynamic team as specialists in dispute resolution.Key Responsibilities:Conduct thorough investigations into customer complaints and...

  • Dispute Resolution Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeDispute Full time $120,000 - $180,000

    Establish a successful career in dispute resolution by leveraging your expertise in complex litigation matters. As a disputes lawyer, you will work on a diverse range of cases, from cross-border litigation to specialist construction and financial services matters.Key ResponsibilitiesDrafting and negotiating legal agreementsManaging court proceedingsLiaising...

  • Dispute Resolution Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCompliance Full time $100,000 - $140,000

    Job DescriptionAs a vital member of our organization, the Dispute Resolution Specialist will play a key role in facilitating effective dispute resolution and complaint management.The successful candidate will be responsible for communicating with internal and external stakeholders, preparing responses to complaints and disputes regarding retail and wholesale...

  • Dispute Resolution Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Buscojobs Full time

    Join the Dispute Resolution Specialist role at IAG, Australia's largest general insurance group, helping to create a safer and more resilient society.Your RoleAs a Dispute Resolution Specialist, you will guide customers and stakeholders towards fair resolutions, managing complaints through IAG's IDR process or external schemes like AFCA. We provide four...

  • Dispute Resolution Specialist

    4 weeks ago

    Sydney, New South Wales, Australia IAG Full time

    Join to apply for the Dispute Resolution Specialist role at IAG1 day ago Be among the first 25 applicants Join to apply for the Dispute Resolution Specialist role at IAGGet AI-powered advice on this job and more exclusive features.Make a difference as a Dispute Resolution Specialist Join the largest general insurance group in Australia and Aotearoa New...

  • Dispute Resolution Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeDisputeResolution Full time $100,000 - $120,000

    Are you looking for a challenging and rewarding career as a dispute resolution specialist? This is an exciting opportunity to join our team as an External Dispute Resolution (EDR) Case Manager.As an EDR Case Manager, you will be responsible for managing disputes lodged with external dispute resolution schemes. You will thoroughly investigate cases, working...

  • Specialist in Dispute Resolution

    2 weeks ago

    Sydney, New South Wales, Australia beBeeLitigation Full time $170,000 - $200,000

    Dispute Resolution SpecialistKey Responsibilities:Collaborate closely with senior partners and a tight-knit team of talented litigators to work on complex and interesting matters.Advising clients on wide variety of disputes, including public inquiries, competition law, IP, defamation, and regulatory disputes.About You:A strong academic background and...

Dispute Resolution Specialist

2 weeks ago

Sydney, New South Wales, Australia Afca Full time

**Company Description**
At **AFCA**, we help people find fair outcomes to problems with their bank, insurer, super fund, or financial firm.

As a financial ombudsman scheme, we are a for-purpose organisation that provides a free service for consumers including individuals and small businesses. We listen to and work with consumers and their financial firms to find solutions to complaints which have gone unheard or unresolved.** That's what AFCA does.**

As a Dispute Resolution Specialist, you will play a central role in how we consider and resolve complaints. You will:

- ** Review complaints from consumers and small businesses** that have not been resolved directly with the financial firm
- ** Work with consumers and financial firms to gather information and understand the core issues**:

- ** Utilise alternative dispute resolution methods** to help parties resolves complaints by negotiation
- ** Investigate complaints that cannot be resolved by negotiation **and produce preliminary assessments and draft decisions in Plain English.

Our Banking and Finance teams deal directly with consumers and financial firms to help resolve and investigate complaints. Dispute Resolution Specialists handle complaints with various issues including:

- Disputed transactions including scams
- Responsible lending
- Credit reporting
- Misleading and unconscionable conduct
- Financial hardship
- Credit reporting including default listings and Repayment History Information
- Charges including interest and fees
- Privacy and confidentiality
- Disclosure and instructions.

**Qualifications** About you**

To be successful in this role, you will have:

- Demonstrated understanding of complaint handling or alternative dispute resolution processes and a strong resolution mindset
- Demonstrated experience in the financial services industry, preferably within banking, finance or legal services
- Ability to investigate and identify the issues and information we need to form a view
- Strong verbal and written communication skills to understand information and communicate the issues and approach in a clear and concise manner
- Draft written communication in Plain English tailoring it to stakeholders
- Excellent organizational skills that enable you to work across multiple complaints and activities simultaneously ensuring matters are progressing
- Resilience and empathy and willingness to have difficult conversations with consumers and financial firms, focusing on resolving complaints in a timely manner
- A highly responsive approach to your work
- Ability to work autonomously and as part of a close and supporting team
- Ability to work with Microsoft products including Office, Dynamics365 and SharePoint.

An opportunity to thrive in and help contribute to a culture that values fairness, efficiency, and accessibility.
**Additional Information** What's on offer**
- ** BOSS Best Places to Work 2024** - placing at number one in the Banking, Superannuation and Financial Services Category and credited for its culture, engagement and flexible working arrangements.
- ** Culture - **At AFCA we live and breathe our Diversion, Inclusion and Belonging Strategy - a place where you can bring your **TRUE** self
- ** A permanent, full-time or part time and secure role **in a for-purpose organisation committed to helping the community
- ** Work-life balance and flexibility** so you can work in a way that best suits you and your family
- ** Hybrid working **from home and our conveniently located CBD offices in Melbourne and Sydney, with state-of-the-art technology and facilities designed for flexibility, collaboration, and wellbeing
- ** Progressive, flexible, and inclusive leave entitlements,** including 18 weeks paid parental leave, paid gender affirmation leave, extra personal leave, and paid time off over Christmas. Plus, study leave to support your professional development
- ** Competitive remuneration** in addition to salary packaging and novated leasing options
- ** Free wellness initiatives** to support you to be your best. From yoga and mindfulness classes to annual skin checks and flu vaccinations, we always strive to support our people to be happy and healthy
- ** Free Employee Assistance Program** for you and your immediate family members. Our external partner is a leading provider of wellbeing and mental health support services. We offer unlimited access to professional support including confidential counselling, wellbeing coaching, financial coaching, dietary and nutrition consultations, and introductory legal advice.
- ** Professional development **is supported and encouraged, so your career continues to grow as you enhance your technical and leadership skills and capabilities.

**_ Please note: _**_We are actively recruiting, this ad may cease prior to closing date._