Client Service Coordinator

2 days ago

Sydney, New South Wales, Australia Guidepoint Global Full time

**Overview**:
The Client Service team is the backbone of Guidepoint's success. The team is responsible for efficiently delivering Guidepoint's services to our clients around the world. We work to understand each client's unique business questions and help them gain critical insights to stay informed and make better business decisions. Come work with us to deliver the best service in the industry and help our clients make some of the most important business decisions in today's economy.

**What You'll Do**:

- Responsible for scheduling high volume telephone consultations for client service teams
- Coordinate with advisors to obtain responses, availability and confirm telephone consultations
- Leave messages and follow up with Advisors to expedite scheduling projects
- Maintain an updated status of client telephone consultations
- Update Advisors' profiles as needed
- Qualify Advisors via questionnaire to confirm if they are appropriate for consultations
- Follow multiple work streams to help Project Managers organize client requests and track progress on projects
- Assist with ad-hoc requests

**What You Have**:

- 1-3 years of experience in running a schedule and/or high call volume environment is a plus
- Attention to detail and excellent follow-up skills required
- Strong team player with a "can do" attitude
- Strong aptitude for developing systems of organization
- Excellent time management skills and able to multi-task
- Pro-active and results-oriented
- Ability to work as part of a team and independently
- Excellent sense of urgency and responsiveness
- Strong verbal and written communication skills in English are required
- Ability to work in fast-paced environment with a self-starter attitude

**What We Have**:

- Competitive compensation
- Entrepreneurial environment, autonomy, and fast decisions
- Flexible work arrangement
- Casual office environment and compelling people

**About Guidepoint**:
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