Business Operations Lead

**Description**:
**Who Is Charlotte?**

WE are, that's who

Here at We Are Charlotte (WRC) we are disrupting the way that People and Talent capability is delivered for small and mid-sized organisations.

We have created a phenomenal team of talented People people, and partner with small businesses as their embedded People team, or mid-size businesses who need expanded capacity of their People function. We work across a variety of sectors and our work ranges from long-term engagements to strategic project work. It keeps the days at WRC varied, challenging and fun

We are dedicated to fostering an environment of trust, collaboration, and partnership. Our approach is to partner with our clients with a balance of skill, empathy and fortitude championing for the organisation's and team's success. We're a growing team who love showing up to work each day and continuously push ourselves to strive for greater success on behalf of our clients and each other. We know every company says this, but we are truly proud of the culture we have fostered at WRC so far, and it's time now to add someone else into the mix

'Good people at work' is our company motto, and if it's yours too then you've come to the right place.

**So What's This All About Then?**

Ready to be at the heart of a scaling business? As our **Business Operations Lead**, you'll play a key role in driving internal operational efficiency, enhancing experiences for our team and our clients as well as supporting our leaders. You'll own key internal processes, implement strategies to support our growth, nurture relationships with vendors and clients, and help deliver impactful people initiatives—all while ensuring We Are Charlotte runs smoothly as we scale.

**How You'll Make a Difference in this role?**

As the **Business Operations Lead**you'll manage day-to-day operations, lead internal projects, organise events, and foster a positive employee experience, making a valuable impact across all areas of our business.

**On any given day, you might find yourself**:

- Overseeing daily operations and streamlining workflows for smooth and efficient processes
- Managing internal projects and ensuring they're delivered on time, within scope, and on budget
- Handling administrative tasks and supporting the Senior Leadership Team (SLT)
- Managing external stakeholder and vendor relationships, including overseeing contract reviews, and renewals
- Identifying solutions to improve operational efficiency by analysing data and providing insights to guide the SLT and business actions
- Reviewing HR processes and policies to ensure compliance with best practices
- Organising client events to build relationships and enhance WRC's industry presence
- Representing WRC at industry events and conferences to increase visibility and create valuable connections
- Leading initiatives to drive employee engagement and foster a positive workplace culture
- Coordinating team-building activities and managing onboarding and offboarding processes
- Aligning operational and people strategies with business goals while working closely with senior leaders Promoting a collaborative culture by championing the WRC's values in all interactions clients, vendors and team members

WRC operates in a 'hybrid' environment, enjoying a mix of at-home and at-office work.

Our WRC office days are typically Tuesday and Thursday, and we're located on Collins Street (on the Southern Cross end of the city). Our client offices are located all around Melbourne and Sydney, and many work remotely, so there may be some travel required (although no need to have a car).

**A bit about you**:

- Proven experience in business operations, business administration, or a similar role
- Past experience in running HR processes (previous experience in an HR role highly regarded)
- Excellent communication skills, both verbal and written
- Proficiency in streamlining processes and implementing operational best practices
- Experience managing vendor relationships and service agreements
- Strong organisational and time management skills
- Ability to build relationships and rapport with a wide range of stakeholders
- Ability to operate with a high degree of professionalism and confidentiality
- Familiarity with software implementation projects and the ability to drive successful system transitions

**Why Should You Join Us?**:
Wellwhy WOULDN'T you, is the real question. But if you're still on the fence, this should tip you over:

- #LifeOfCharlotte: Go and type this hashtag into LinkedIn, and feel the IMMACULATE vibes of our company culture. We know we're fun/funny (lol).
- Flexi Friday: Friday is the day to wrap up the loose ends at work in the morning, and spend some time focusing on YOU in the afternoon. That might include learning something new, doing something for the soul, or even starting your weekend early (that last one is dependent on your client needs, obvs).
- Client Base: we partner with a variety of businesses, acro