Conference & Events Duty Manager

**Gold Coast | RACV Royal Pines Resort**Full-time**Competitive Salary | Discounts on RACV products and resorts**

**Great things start here**

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they're on holiday, visiting an attraction or treating loved ones to a special experience.

Royal Pines offers first class accommodation with 333 premium guest rooms and suites, 8 restaurants and bars, an executive lounge, a luxurious day spa, gym and a 27-hole championship golf course. We are one of Australia's leading conference and events resorts, catering for large scale events, of up to 1500 guests. Our impressive 24 metre LED screen combined with high-end & versatile conference and event facilities, makes our property a leading location for gala events, sporting groups, exhibitions, product launches, conferences, meetings & weddings. Be it in the ballroom, under the star's poolside or on the podium lawns, our team goes above & beyond, to create exceptional guest experiences.

**About the Opportunity**

We are seeking a Conference & Events Duty Manager, who will be an integral part of our busy conference & events team to ensure the business operates efficiently. You'll be leading a large team of dedicated food and beverage professionals - supervisors, team leaders & operations staff who deliver guests great customer service & an exceptional experience.

Full availability to work a weekly rotating roster including evenings, weekends and public holiday is essential in this role.

**This could be just the right role for you?**

Reporting to the Conference & Events Operations Manager, we're looking for someone who is adaptable with a 'can-do' attitude. In a fast-paced service driven environment, you'll help to set best practice standards and build effective relationships with resort departments such as logistics, sales & events, kitchen, purchasing and security. Your key responsibilities for the role include:
- Provide effective 'hands on' leadership to a large team promoting our culture & values- Lead by example, perform F&B duties, direct & assist the team to carry out duties ensuring exceptional service is delivered to guests- Maintain operating procedures and identify improvements to operating efficiencies- Maintain a knowledge of products & services, cross sell and upsell- Build & maintain effective relationships with internal & external stakeholders- Manage Kronos, staff rostering, labour expenses, training, reviews, reward & recognition- Manage staff performance, agency staff, breaks and uniform presentation standards- Contribute towards reducing costs, ensuring wastage and breakages are minimised- Reporting, complete daily cash up, and authorise transactions voids, cancellations, and refunds- Manage feedback & resolve difficult situations- Ensure a safe workplace is maintained and promote safe work practices- Perform physical requirements of the role, e.g. working on your feet & heavy lifting

**What you'll need to be successful**- Previous experience in team leadership role within a conference & events or 4-5-star hotel/resort environment- In depth knowledge of wines, beverages and food and beverage service in a la carte, banquet & buffet procedures- Experience in staff management practices including recruitment, rewarding, training, appraising, counselling and development- Understanding of labour and beverage cost control-
- Exceptional verbal and written communication skills, attention to detail, organisational and time management skills- Decision making, problem solving and conflict resolution skills- Passion for C&E, service excellence and knowledge of industry trends- Excellent grooming and personal presentation- Flexibility & full availability to work a rotating roster- Recognised qualification in hospitality or food & beverage, desirable- RSA Certificate- Hold or be eligible to obtain a valid Qld WWCC Blue Card

**We are Offering**- Competitive Salary- Discounts on RACV products and resorts- Training & development programs for skill advancement and career progression- Employee of the month awards and recognition- Complimentary parking onsite

**The RACV difference**

Curious about where this role could take you? Explore endless opportunities a diverse business can provide and grow your career in more ways than one.

**Application process**

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

At RACV, we believe that maintaining a