Mmi - Internet Sales Team Leader

**Reapit - Who are we?**

Reapit is the original, end-to-end business technology provider for estate agencies of all sizes. We've been helping sales and lettings agents to build relationships and grow their businesses for more than 25 years. Our technology connect property professionals in Europe, the Middle East, Australia, and New Zealand with buyers, sellers, tenants and landlords to power the relationships that change lives.

In Australia, Reapit stands as the preferred technology choice among the nation's leading estate agents and agencies. Tailored to the unique demands of the Australian property market, Reapit provides successful leaders with unparalleled tools across sales, property management, client relations, and data analytics, reinforcing their position at the pinnacle of real estate excellence.

Worldwide, Reapit technology is used by over 78,000 agents in more than 15,000 branches, with over a million properties under management; enabling them to run their businesses, identify opportunities for growth, manage their properties, collect rent, communicate with their clients, and deliver an outstanding customer experience, every time.

**What you'll be doing**

Reporting to the Head of Call Centre you'll be involved in
- Lead, motivate, and mentor the internet sales team to achieve individual and team sales targets.
- Provide guidance, support, and ongoing training to enhance performance and professional development.
- Develop and implement effective sales strategies to drive internet sales growth and meet or exceed revenue targets.
- Monitor team performance metrics, such as conversion rates and customer satisfaction scores.
- Conduct regular performance evaluations and provide constructive feedback to team members to improve results.
- Ensure a high level of customer service is maintained throughout all interactions with prospective and existing customers.
- Utilise data driven analysis to identify areas of improvement and inform strategic decision making.
- Foster open communication and collaboration within the internet sales team and across departments.
- Ensure compliance with company policies, procedures, and industry regulations related to internet sales activities.

**Who we're looking for**

At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don't worry if you don't meet all of them, we'd still like to hear from you.
- Prior experience within a call centre environment is highly desirable, but not essential.
- Prior experience within Internet Sales would be highly advantageous.
- Strong leadership skills with the ability to inspire and motivate a team.
- Customer focus and commitment to quality interactions with every customer.
- Results driven individual who is able to negotiate and influence stakeholders at all levels.
- Solution-focused with excellent problem-solving abilities.

**What your impact and success looks like**

As a Team Leader - Internet Sales we expect your success and impact in the early stages of your career with us to look something like this:
Within 1 month:

- Collaborate with the team to understand the process for selling Internet within Move Me In.
- Utilise your leadership ability to recognise the strengths and weaknesses amongst the Internet Sales team members.
- Understand the compliance obligations of Internet Sales within Move Me In.

Within 3 months:

- Collaborate with team members and develop individual employee plans to assist their sales techniques to achieve set targets.
- Conduct reporting on sales and commissions of the Internet Sales team members.
- Control compliance obligations within the Internet Sales team.

Within 6 months:

- Conduct regular performance evaluations and provide constructive feedback to team members regarding their individual plans to improve results.
- Assist in the hiring process of new team members, ensuring to maintain control of the lead source.
- Lead the team and hold accountability in ensuring sales targets are met each month.

**What's in it for you?**

We operate a Flexible Working Policy, and we would like for you to work from our Milton office, 5 days a week.

We're offering the chance to really make a difference here at Reapit and the opportunity for personal growth is very real. You'll feel part of a special team. You can expect a highly competitive salary and some great benefits.

**Don't tick all the boxes? Neither do we**

We care about our industry and want it to become a more inclusive and diverse place to work. So, we're driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success.

We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all.

We feel we have an empowering envi