Customer Service

1 week ago

Central Coast, Australia Bohemain Traders Full time

**Aim**: To manage and build on our "Key Distinctive" of providing best in industry customer service to our customers, with the Bohemian Traders brand to be widely known as Approachable, Helpful and Relatable.

**Roles**:

- Manage and process all customer service enquiries
- Process customer returns & store credit
- Document customer histories in our eComm / CRM software to develop history and relationship with customersMonitor and engage with customers across all social media channels, including deep dives into competitors customer accounts with the aim of building new customer awareness

**The role includes but is not limited to**:

- Development of brand awareness and online reputation through positive interactions with new, existing & potential customers.
- Working in a team to ensure the direct experience of customer pre & post purchase is recognised as best in class.
- Connecting with current and future customers through engagement on a daily basis, with the ultimate goal of turning observers into fans & fans into customers
- A strong understanding of the Bohemian Traders brands and communication of that to our customers in a positive, authentic way.
- A willingness to be flexible, adapting quickly to changing situations dependent on business needs
- Any other reasonable tasks required by the business

**Job Type**: Casual

Pay: $29.62 - $33.07 per hour

Expected hours: 8 - 38 per week

Schedule:

- 8 hour shift
- Afternoon shift
- Morning shift

**Experience**:

- Inbound call centre: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

Expected Start Date: 09/12/2024

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