Library Systems Support Specialist

Overview
Library Systems Support Specialist — Woollahra Council, Double Bay Library, Double Bay, New South Wales.
This is a permanent full-time role with a rostered day off (RDO) every three weeks.
Salary: $90,283.11 to $109,825.29 plus superannuation
Permanent full-time position with a rostered day off (RDO) every three weeks
Located at Double Bay Library, short walk from Edgecliff train stations
About the Role
Woollahra Council has an exciting opportunity for a Library Systems Support Specialist to join our Woollahra Libraries team on a permanent full-time basis.
As the Library Systems Support Specialist you will provide IT support and training for staff and customers, troubleshoot library technology, liaise with system suppliers and Council Information Technology staff, prepare statistics as required and assist in implementation of new technology according to the Library Technology Plan and Woollahra Libraries Strategic Plan.
In addition, you will actively participate in the library customer service floor shift roster and work on the library floor to assist library customers with general requests and deliver exceptional customer service.
About You
We are looking for a self-motivated and innovative professional with exceptional IT skills and problem solving skills who is enthusiastic about providing excellent customer service to the community.
You will be a high achiever with:
Essential Criteria
University qualifications in Information Technology and/or Information Studies or Information and Knowledge Management (or equivalent)
Demonstrated experience in systems implementation and vendor management
Demonstrated experience in systems support including troubleshooting of PC hardware, software and other peripherals
Strong analytical and problem solving skills with the ability to review work processes and systems
Demonstrated project management skills and ability to work independently and to manage competing priorities
Knowledge and skills in data extraction, manipulation and statistical analysis
Proven ability to develop and deliver training to staff and customers in the use of technology
An enthusiastic and engaging approach to providing excellent customer service
Well-developed oral and written communication skills including report writing
Ability to perform the physical requirements of the role as outlined in Section D of the position description
Current Working with Children Check or willing to obtain
Desirable Criteria
Experience in public libraries and/or experience in supporting a Library Management System and library related technologies
Demonstrated understanding of reporting software e.g. Crystal Reports, Pwer BI
Working knowledge of current and innovative technology trends that can be applied to a library environment
Current C class Licence
What's in it for you?
We promote equal access to opportunities within the organisation and we pride ourselves on creating a safe and engaging working environment.
We are dedicated to looking after our staff, because if we look after our people, we will be better placed to look after our community.
Eligible staff will be entitled to some of the following benefits:
Three weekly RDO
Subsidised gym membership through Fitness Passport with access to 810+ fitness facilities
Generous personal leave provisions (E.g. Long Service Leave after 5 years' of continuous service, Parental Leave, Health & Wellbeing Days, Study Leave)
High quality training and development opportunities
How To Apply
Apply online by clicking the link below.
You will be asked to demonstrate how you meet each of the selection criteria.
If you have a separate statement addressing the selection criteria, please upload it as a cover letter and simply refer to it in the online questionnaire.
You will be able to upload 2 documents only.
For information on applying for Council jobs, please refer to council/employment/recruitment_and_selection_process
For further information about the role, please contact Olga Avramenko - Systems and Business Team Leader on during business hours.
Closing Date
Closing date: 11:59pm on Monday 8 September 2025
Work Health and Safety and Diversity Statements
Woollahra Council is committed to the Work Health and Safety Act 2011.
As of 1 December 2021, new employees must be fully vaccinated (minimum two doses) with an approved COVID-19 vaccine and provide evidence seven days prior to commencement.
We are an equal opportunity employer dedicated to diversity and inclusion.
We strongly encourage Aboriginal and Torres Strait Islander people, people with disabilities, and people from culturally and linguistically diverse backgrounds to apply.
If you have any support or access requirements, please advise us at time of application.
If an applicant seeks exemption on medical or other grounds, they will need to provide evidence of their circumstances such as an accepted certified medical contraindication.
We are committed to reconciliation and strongly encourage all applicants to apply—including Aboriginal & Torres Strait Islander people, people with disabilities, and people from culturally and linguistically diverse backgrounds—to apply.
If you have any support or access requirements, we encourage you to advise us at time of application.
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