Systems Analyst Billing

**Who are we?**:
We're here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.

**The role**:
South East Water (SEW) is seeking a seasoned **Billings System Analyst**
- The role will require you to be involved across the complete systems development lifecycle, including, business analysis, enhancement, testing, deployment, support and administration of SEW's systems and platforms.
- You'll also be responsible for the delivery of technical outcomes and small micro-projects.

If you're someone with strong stakeholder and business engagement skills and enjoy working with business stakeholders to prioritise requirements and provide input on business value and benefits when working on requirements management and scoping of new projects, then we absolutely want to hear from you

**Who are you?**:
Also required are the following key skills, knowledge and experience:

- Exposure to billing platforms and integrated solutions, including billing engine, meter reading, payment processing and debt management.
- An understanding of customer journeys, billing processes and call centre activities.
- Demonstrated knowledge and some experience with Application Lifecycle Management principles.
Demonstrated knowledge and some experience with Software Development and Testing principles and technologies
- Demonstrated knowledge and some experience with business process modelling and BPMN.
- Strong stakeholder and business engagement skills
- Proficiency with MS Office productivity tools such as Word, Excel, PowerPoint, etc.
- An understanding of database technologies particularly SQL Server, Progress and Oracle.

**What's in it for you?**:
Working at South East Water means you can enjoy a wealth of benefits, starting with the chance to be part of an organisation deeply committed to environmental initiatives and sustainability; one who has been recognised as one of the top 101 Workplaces for Women in Australia by Work180 for the past two consecutive years.

South East Water cultivates a dynamic culture that emphasises collaboration and strong work ethics, supported by career-focused learning and development opportunities.

As a SEW employee, you can enjoy the following offerings from our benefits package:

- Access to My Fitness Passport, an Employee Assistance Program (EAP), annual flu shots, and health checks.
- Work-life balance with flexible working arrangements, including hybrid work options and leave purchasing.
- Life insurance and salary continuance.
- 15 weeks paid parental leave and paid superannuation on eligible portions of unpaid parental leave.
- Additional leave offerings, such as cultural and ceremonial leave and study leave.
- Head office with modern facilities and panoramic beachfront views, a separate parents' room, a prayer and meditation room, an onsite cafe, and free parking.
- Opportunity to be part of great initiatives involving the local community

**We're for everyone**:
Our people are as diverse as the communities we serve. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers.

**Keen to make an impact?**:
South East Water operates a 24/7 service environment. Whilst this role does not involve after-hours rostered duty, all employees may be required to provide out of hours support from time to time as required.