Senior Manager, Value

Overview Senior Manager, Value & Performance Monitoring role at Westpac Group.
Lead Transformation Strategy & Design within the UNITE program, shaping how value and performance are monitored across customer and business design.
Responsibilities Shape the UNITE Integrated Plan: support development of strategic options and value drivers across customer and business design; help align scope, priorities, and sequencing.
Build business cases: partner with Integrated Plan & Discovery teams to develop robust portfolio-level and TSP-specific business cases, grounded in clear assumptions and evidence.
Maintain customer design integrity: own the build and update of a single source of truth for Customer Design definitions—covering cohort segmentation, product exposure, and channel activity.
Support delivery hand-off: prepare and translate design choices for Discovery/Delivery teams to ensure speed, fidelity and quality of execution.
Monitor business readiness: lead design and management of reporting for key readiness indicators; collaborate with divisional teams to align and aggregate performance reporting.
Track value realisation: build dashboards and reports to track benefit and contra-benefit drivers (e.g., customer attrition); support realisation activities as execution begins.
Translate financial impact: work with Finance to interpret the UNITE business case into financial shape impacts across Group and divisional levels.
Connect across the program: collaborate with Design Leads, Finance, and divisional teams to ensure alignment, clarity, and accountability.
What's the role?
Shape the UNITE Integrated Plan: support development of strategic options and value drivers across customer and business design; contribute to aligning scope, priorities, and sequencing.
Build business cases: partner with the Integrated Plan & Discovery teams to develop robust portfolio-level and TSP-specific business cases, grounded in clear assumptions and evidence.
Maintain customer design integrity: own build and update of single source of truth for Customer Design definitions—covering cohort segmentation, product exposure, and channel activity.
Support delivery hand-off: prepare and translate design choices for Discovery/Delivery teams to ensure speed, fidelity and quality of execution.
Monitor business readiness: lead design and management of reporting for key business readiness indicators; collaborate with divisional teams to align and aggregate performance reporting.
Track value realisation: build dashboards and reports to track benefit and contra-benefit drivers (e.g. customer attrition); support realisation activities as execution begins.
Translate financial impact: work with Finance to interpret the UNITE business case into financial shape impacts across Group and divisional levels.
Connect across the program: collaborate closely with Design Leads, Finance, and divisional teams to ensure alignment, clarity, and accountability.
What do I need?
Financial expertise: 5-8 years of proven experience in financial modelling, valuation, and business case development; strong understanding of financial statements and forecasting.
Analytical mindset: High attention to detail and structured problem-solving approach.
Data fluency: Advanced Excel skills and/or coding proficiency (e.g., Python, SQL) for data manipulation and analysis.
Executive Communication: Ability to translate and present technical and complex concepts effectively to senior stakeholders.
Independence: Comfortable leading others in your own workstreams and delivering under tight timelines.
Stakeholder collaboration: Builds strong working relationships across functions and seniority levels.
Commercial insight: Applies sound judgement to connect data, strategy, and business outcomes.
Why join us?
Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates.
Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
Tailored learning and development opportunities to help your grow your career within the