Client Partner

**About Mindshare Australia**:
At Mindshare we believe in **Energy**,** Empathy **and **Impact** These core values are the foundation of our culture and extend to every aspect of our operation.

We are a part of the GroupM family, which is the largest media investment management company in Australia. Across Mindshare we offer the opportunity to work with some of the biggest household names. Our ambition is to help our partners achieve their wildest ambition, anchored in good growth. This translates to producing amazing work and identifying ways to drive a positive impact on the world

This is only possible when we have the right people to help us achieve these goals. So, **WHY MINDSHARE?**

Your growth, development and success are important to us. That's why we have a structured career framework and development program in place, including a clear career plan and access to local and global online learning platforms to support your personal and professional growth.

Beyond an opportunity to learn and grow an amazing career, we offer flexible working arrangements, combining working from home and the office to balance your professional and personal commitments. Other benefits include Summer Half Days, Birthday Leave, Long Service Leave, perkSpace (our internal perks and benefits hub full of resources to support your mental, physical, social and financial wellbeing, including discounts at hundreds of retailers and service-providers) and wellness benefits (including our Employee Assistance Program)

Mindshare, as a part of GroupM, is an Equal Opportunities Employer. We believe that diversity is vital and positively influences the environment in which we operate. We are committed to fostering a diverse and inclusive work environment that is free of discrimination, harassment or bullying. Race, colour, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability or veteran status have no bearing on our hiring decisions, we encourage all applicants.

**About the role**

The Client Partner role sits within Investment, Buying & Planning and has ultimate responsibility for the state of the agency's relationship and performance on assigned clients. They ensure that all recommendations drive our clients' business whilst generating a strong commercial return for Mindshare.

**What you will need**:
You will have meaningful career experience within a major agency across planning and buying both online and offline. You will have experience in leading teams and managing a global client, with strong client facing skills with many stakeholders. Ideally you will have a strong investment understanding, critical thinking, and negotiation skills.

**Key Responsibilities**

**People**:

- Ensures they live and breathe the Mindshare values and assist in keeping them alive across the agency
- Sets the team vision for client across all areas of the business quarterly check-ins to track progress
- Cascades client/business knowledge and context to the relevant people working on their client
- Leads career development for Connections Planners in their team
- Inputs into the completion of the 9 box audit of the client team on a quarterly basis in collaboration with other business leads
- Maintains a collaborative, positive, motivating, and inspiring team culture for all parties working on client business
- Gives motivating/constructive feedback to all team members working on their client on their client in a timely manner
- Takes an active role in the Mindshare National Management Team and proactively seeks ways and develops intiiatives to drive the culture and output of the agency

**Product**:

- Possesses an intimate understanding of the agency AMF process and product differentiators
- Drives collaboration across all business units at all times
- Leads the portfolio management across their clients business when necessary
- Prioritises the workflow across all business units working on their client
- Leads quality control of work going to the client across all business units to ensure our product is answering the business need
- Produces a thought leadership/POV/innovation calendar for their clients in collaboration other areas of the business
- Produces an annual business plan for their client(s) that drives the business forward
- Has a thorough knowledge and understanding of groupm products/processes
- Shares and cascades best practice work from around the world to local clients

**Partners**:

- Builds trusted advisor relationship with senior clients
- Has a thorough understanding of their clients' business (PEST, business model, day-to-day challenges etc) and broader category
- Manages client expectations and delivery across all projects
- Produces and leads the delivery of post appraisal action plans for their client
- Cascades appraisal action plan to relevant parties on the client team as relevant
- Builds trusted relationship with procurement at client office as relevant
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