Gambling Counsellor

Permanent Part Time
22.8 hours per week | Work life balance with 3 days a week or reduced hours over 5 days
45.64 to $49.10 per hour + Super + NFP Salary Packaging benefit
Salary dependent on qualifications and experience
Location : Queanbeyan NSW 2620 or Wollongong NSW 2500
Make a meaningful difference to the lives of Australians in need
Life at Mission Australia
When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we're building hope and possibility for all.
Find out more about us and our purpose.
Your Opportunity
We are currently seeking a Gambling Counsellor to join our team as part of the GambleAware program based in Queanbeyan NSW.
This program provides free, confidential, and non-judgmental counselling and support for individuals, families, and community members concerned about their own or someone else's gambling.
As a Gambling Counsellor, you will deliver specialist therapeutic interventions via face-to-face, telephone, and online methods. You will support individuals, couples, families, and groups, offering services such as gambling-specific counselling, multi-venue self-exclusion assistance, and access to tailored information and strategies to address gambling harm.
Due to the geographical area the program covers, outreach work is an essential part of the role, requiring the Gambling Counsellor to work from various locations. If based in Queanbeyan this will include Goulburn and Cooma, or Shellharbour if based in Wollongong. A Pool car will be provided for outreach work and travel will be during work time.
A degree in psychology or counselling is preferred. Current membership with a recognised professional association is essential.
If you're passionate about supporting recovery and reducing gambling harm, we'd love to hear from you.
Your key responsibilities
Provide therapeutic counselling to individuals, couples, families, and groups affected by gambling harm via face-to-face, telephone, and online modalities.
Develop, implement, and regularly review individualised treatment plans based on clients' needs and goals.
Deliver services in line with the program framework, including intake, assessment, and evidence-based interventions.
Facilitate group support sessions to address gambling harm in the community.
Respond to referrals promptly and make appropriate internal and external referrals to support clients holistically.
Maintain accurate, confidential client records and data in line with funding requirements.
Requirements for Success
Degree in Psychology or Counselling / Other related Degree and Diploma in Counselling - For a further discussion about the qualifications required for the role please call Joseph Lyons – Program Manager on .
Current membership of a relevant peak professional body or association.
Proven experience in therapeutic counselling, including assessment, case planning, and the delivery of individual, couple, family, and group sessions across face-to-face, phone, and online settings.
A strong understanding of gambling-related harm and the challenges experienced by affected individuals and families.
Demonstrated ability to develop and implement tailored treatment plans supporting client recovery and wellbeing.
Excellent communication and interpersonal skills, with the ability to work effectively with clients and stakeholders from diverse backgrounds.
Current NSW driver's license
Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children / vulnerable people.
Your benefits
Rewarding work – every day you know you're making a real difference
Not-for-profit salary packaging, reducing your tax (details via AccessPay )
Free external, confidential counselling and access to chaplaincy support
Volunteering opportunities
Opportunity to purchase additional annual leave
Extra leave including Mission Australia Thank You Day & Work Anniversary Day off
Our culture
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.
We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.
If you live with disability and require support to submit your application , please email or visit our Careers page for additional contact details.
We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at
Find out more about a career with Mission Australia.
How to apply
Click 'Apply' and send your application today
As a committed Circle Back Initiative employer, we will respond to your application.
Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you
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