Receptionist/Office Coordinator

1 week ago

Melbourne, Victoria, Australia Grill'D Full time

**About Grill'd...**

Grill'd is a home-grown Australian success story, that is passionately focused on providing great hospitality to our raving fans who love our healthy, nutritious burgers, salads and of course, our awesome range of chips

Our burger revolution is sweeping the nation. Our passion is contagious, and we are looking for like-minded individuals to join our team.

**About the role**

We are on the hunt for a superstar receptionist - could this be you?

As the first point of contact for internal and external stakeholders, you are the owner of all things to do with the Grill'd customer experience, both on the phone and in person. You will ensure our restaurants feel supported and that every caller and every guest is made to feel welcome and have a positive experience every time.
- Answering phones, directing calls and taking messages in a friendly, helpful and professional manner
- Meet and greet visitors by name with the knowledge of who they are and who they are meeting
- Management of Meeting room bookings and support office car park
- Assisting with the onboarding of all new Support Office staff including office fobs & alarm codes
- Organising all travel for Grill'd employees
- Ensuring the office is well maintained and fully stocked
- General admin support to others in the business, as required

**About you**

You will be a Grill'd brand advocate and love our burgers as much as we do. And will go above and beyond to provide that wow moment for all stakeholders.
- You have had experience in a customer facing / reception role
- You have excellent communication skills both written and verbal. Your style is engaging and a positive reflection of the brand you represent
- Your professional telephone manner is friendly and polite, and you know your regular callers by name
- You will be a natural born organiser - you're probably the one in your friend group that books the dinners and creates the holiday itinerary
- You have excellent attention to detail. Not much is missed by you.
- Everyone considers you a real team player and the 'go-to' person for everything.
- You are a whiz in MS Office.
- You are a problem solver: you can play Tetris with meeting rooms or find a solution for that cancelled flight. Whatever it is you'll solve it

**Why Grill'd?**
- Epic office culture, social events ranging from active activities, community events and social gatherings
- Endless opportunities to grow your career, you don't need to follow a linear career path in our business. We offer multiple opportunities whether it's developing your soft skills or moving into a different department. We want to help you grow
- We care a lot about our planet, our community, and our people. Grill'd offer paid time off during work hours to volunteer at our charity partners throughout the year
- Love our burgers as much as the job? Did we mention we also offer free burgers every month?

**What's next?**

The role of Receptionist is super important to us and if you bring your infectious smile and enthusiasm we will bring the fun

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