Customer Care Manager

2 days ago

Brisbane, Queensland, Australia Smarter Communities Full time

Add expected salary to your profile for insights
Build Relationships, Drive Results, Enjoy the Journey
Build meaningful connections – step into diverse portfolios and quickly establish trust with clients, colleagues, and communities through professionalism, empathy, and collaboration.
Deliver seamless support – provide seamless, professional and reliable interim management of strata portfolios during periods of transition and leave.
Enjoy the ride – be part of a vibrant, supportive team that celebrates success, embraces challenges, and makes every day at work rewarding and fun.
Your Opportunity to Lead With Impact
Are you an experienced Strata or Body Corporate Manager ready to take your career to the next level?
Join Smarter Communities, one of Australia's leading community management companies, where your expertise, professionalism and customer service excellence will be valued and appreciated.
As a member of our Customer Care team, you'll work across a variety of portfolios to meet customer needs.
With a customer connect team managing general enquiries, a customer operations team providing specialist support and a national R&M team backing you up, you'll be free to focus on what you do best—building strong client relationships and delivering exceptional service.
What You'll Be Doing
Like a conductor for an orchestra, you will:
Provide interim management of portfolios of properties and be the go-to contact for owners, tenants, and contractors
Deliver a standout customer experience and foster long-term client relationships
Collaborate with our Repairs & Maintenance team to coordinate quotes and work orders
Prepare and facilitate AGMs, SGMs, and Committee Meetings—agendas, budgets, minutes and all
Oversee financials and ensure compliance across portfolios
Identify opportunities for continuous improvement and innovation
Provide detailed handovers to ensure seamless transition
Mentor and support junior team members, sharing your knowledge and experience
What You'll Bring
A current driver's licence and access to a vehicle
Solid knowledge of strata/body corporate legislation and best practices
The ability to switch contexts regularly and with ease
Excellent communication and stakeholder management skills
Strong attention to detail and time management
A collaborative, empathetic mindset and a passion for helping others grow
A proactive, solutions-focused approach and a desire to keep learning
Why You'll Love Working Here
Hybrid working model with flexibility
Ongoing training and career development
Wellbeing perks like birthday leave and the option to purchase extra leave
Commission program
A supportive team that wants to see you succeed.
About Smarter Communities
Smarter Communities is one of Australia's largest privately owned community management companies.
We manage over $30 billion in property across NSW, QLD, SA, and VIC.
Our mission is simple: deliver smart solutions to create better lifestyles for people living and investing in our communities.
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