Customer Care Manager Ii

2 days ago

Brisbane, Queensland, Australia Buscojobs Full time
  • Customer Care Manager Ii jobs in Cleveland
4163 Cleveland, Queensland $ $88443 annum Cornerstone Medical Recruitment

Posted 51 days ago

Job Description

Permanent

Residential Service Manager - Aged Care (East Brisbane)

An established and highly regarded not-for-profit aged care provider is seeking an experienced Residential Service Manager (must be clinical) to lead a large residential aged care facility in East Brisbane .

This is an opportunity to join a values-led organisation where resident care is not just a priority - it's at the heart of everything they do . The organisation is committed to delivering exceptional, person-centred care and creating a supportive, homelike environment for residents, families, and staff alike.

Location: East Brisbane
Salary: Up to $160,000 + super + Not-for-Profit Salary Packaging
Sector: Residential Aged Care
Organisation: Large Not-for-Profit Aged Care Provider

About the Role
As the Residential Service Manager, you will take full responsibility for the operational, financial, and clinical leadership of the facility. You will play a key role in shaping a culture where high-quality care, dignity, and respect are central to every interaction.

Key Responsibilities

Lead the daily operations of the facility, ensuring the highest standards of care and service

Champion person-centred care and resident wellbeing in every aspect of service delivery

Ensure compliance with Aged Care Quality Standards and other regulatory requirements

Lead, mentor, and support a multidisciplinary team to achieve excellence in care

Oversee financial performance, workforce planning, and resource management

Build strong relationships with residents, families, staff, and the wider community

Current AHPRA registration as a Registered Nurse (essential)

Demonstrated leadership experience in residential aged care

Deep understanding of aged care compliance, quality standards, and clinical governance

Proven ability to manage budgets and operational performance effectively

Strong leadership, interpersonal, and communication skills

A genuine passion for aged care and a commitment to enhancing residents' quality of life

What's on Offer

Salary of up to $160,000 + reimbursable expenses

Attractive not-for-profit salary packaging to increase take-home pay

Supportive executive team and a well-resourced facility

A stable, values-based organisation focused on care, respect, and continuous improvement

Ongoing professional development and leadership support

How to Apply
If you are a values-driven leader who puts resident care first and thrives in a collaborative, purpose-led environment, we'd love to hear from you.

For a confidential discussion, please contact Dara via email to arrange a confidential call -

Altrnatively, please click apply now and we will be in touch

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