Hotel Receptionist

4 weeks ago

Melbourne, Victoria, Australia Airport Tourist Village Melbourne Full time
Overview

Hotel Receptionist (GSA) – Casual - Airport Tourist Village Melbourne – Attwood, VIC

Located in Attwood, just minutes from Melbourne Airport, Airport Tourist Village Melbourne (ATVM) offers guests a comfortable and convenient stay, with a focus on warm service and a welcoming environment.

We pride ourselves on creating a team culture that's supportive, professional, and guest-focused. At ATVM, you'll be part of a small, dedicated group that values collaboration and recognises the important role our front office team plays in shaping every guest experience.

About the Role

As a Hotel Receptionist (Guest Service Agent), you'll be the first point of contact for our guests and a key part of ensuring their stay is smooth and enjoyable. This casual role is varied and hands-on, offering the chance to develop your skills in a dynamic environment.

You'll be responsible for
  • Welcoming and assisting guests with check-in, check-out, and reservations
  • Responding to guest enquiries in person, by phone, and via email
  • Processing payments and maintaining accurate records
  • Providing information about facilities, local attractions, and transport options
  • Assisting with general administrative tasks
  • Being available for 1–2 on-call overnight shifts when required
About You

We're looking for someone who thrives in a customer-facing role and brings professionalism and energy to the front desk.

You will bring
  • At least 1 year of experience in a receptionist, front office, or customer service role (hospitality experience highly regarded)
  • Friendly, approachable, and always ready to brighten someone's day with outstanding service
  • Excellent communication and interpersonal skills
  • A professional presentation and a positive, can-do attitude
  • Flexibility to work across different shifts, including weekends
  • Current working rights in Australia
Role Details
  • Casual position
  • Hourly rate: A$32+ per hour
  • Location: Attwood, VIC (close to Melbourne Airport)
  • Flexible availability required
Why Join Us

At ATVM, you'll enjoy a supportive and friendly team environment, with the opportunity to work in a varied role where no two days are the same. It's a great chance to gain valuable experience in hospitality and be part of a team that genuinely cares about guest satisfaction.

How to Apply

If this sounds like the right opportunity for you, please submit your resume and a short cover letter outlining your relevant experience.

Contact for confidential enquiries

Vikas Khatri – General Manager

vikas.khatri@atvm.com.au

Job Type: Casual

Pay: $32.31 – $45.24 per hour

Expected hours: 8 – 24 per week


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