Brand Delivery Manager

2 weeks ago

Melbourne, Victoria, Australia Valiram Full time

The Brand Delivery Manager provides leadership that drives total store results with specific ownership for the product lifecycle and merchandise presentation. The Brand Delivery Manager drives results by developing and executing short term action plans and long term strategies. The Brand Delivery Manager supports growth in sales and service and ensures maximum productivity, profitability and compliance with company policies and procedures.

**Key Responsibilities**:

- Fosters a customer-centric culture, where the full energy and activity of the store team are focused on delivering highly satisfying customer experiences
- Serves on Sales Leadership Team and is responsible for total store results
- Ensures compelling visual merchandising presentation standards are achieved and maintained, including identifying and driving sell down strategies
- Drives brand guide planning and execution process in partnership with category managers
- Ensures tools and reports are leveraged to maintain a full and abundant sales floor with all styles, colours and sizes represented
- Ensures backroom is organised to standard and processes are followed to drive efficient product flow
- Ensures strategy is in place to optimize use of non-sales including back room, associate areas and off-site storage
- Supports development and implementation of store strategy to reduce shrink
- Maximises sales potential by spending 50% of scheduled time on the floor
- Demonstrates excellent customer sales lead (CSL) behaviours while owning 4-6 segments per week
- Gains business insight and creates SMART action plans that improve execution and results
- Supports, models and enhances all selling and sales support behaviours to ensure a seamless customer experience
- Analyse customer experience reports and insights and mobilizes the team accordingly
- Conducts CSL and associate observations and provides feedback and coaching
- Ensures payroll is managed daily by the bio-metric system and executing flex worksheet
- Supports optimization of the labour schedule by ensuring appropriate associate skills and availability
- Manages and resolves customer relations issues
- Drives customer loyalty through current brand strategies, including credit and customer relationship marketing
- Partners with Sales Leadership Team to identify and resolve all maintenance and housekeeping issues
- Manages all activities related to providing a safe working environment
- Creates an awareness of and builds capabilities in loss prevention by fostering a culture of honesty and connecting the links between customer service and associate engagement

**Requirements**:

- Minimum Diploma in Retail Management
- Minimum 5-years' experience in a retail managerial role in Luxury Retail
- Proven ability to lead a pay for performance selling team
- Proven ability to effectively delegate, follow-up and communicate with all levels of the organisation
- Demonstrates ability to manage complex and competing priorities with time management and organizational skills
- Strong attention to detail, even while multi-tasking
- Demonstrates ability to assess talent, coach, develop and manage performance
- Demonstrates business acumen with strong strategic and analytical skills
- High degree of emotional intelligence and multi-cultural sensitivity
- Must be comfortable to work on shift work basis and weekends.

**Benefits**:

- Employee discount

Work Location: In person

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