Customer Success Manager

2 weeks ago

Sydney, New South Wales, Australia Posty Hire Pty Ltd Full time

6 month contract
- High HR Tech Startup
- Work flexibly

**About the Company**

Our client is a fast growing Saas company helping customers win more business in the HR technology space. Australian founded, they are in an exciting phase of their journey as they capture market share and expand their solution suite into the APAC region. Values driven, this company is a close knit, fun and purpose driven culture that thrives on helping each other and their clients succeed.

**About The Role**

A fantastic a rare opportunity has arisen for a Customer Success Manager to join a high performing and close knit Sales team. This role is pivotal in ensuring their customers are onboarded efficiently and effectively, and providing proactive support to ensure all customers continue to maximise their value from the product.

**Key Responsibilities**
- Providing live training to clients to improve product adoption
- Creating onboarding plans for larger enterprise clients to ensure a seamless implementation
- Analysing product engagement data to identify churn risks
- Working with the product team to improve feature engagement
- Working with marketing on customer communication to scale critical messages
- Implementing new processes to allow the client to onboard at scale

**Experience**

This fantastic opportunity ideally requires someone that has worked within a Customer Success or Account Management role, carrying a sales quota. Other desirerable skills are:

- At least 2 years experience in a HR or Recruitment role
- You love working with people You'll thrive off running workshops with large groups, providing coaching and training.
- You're highly organised and high energy - you'll be working with a large number of accounts and need to be able to prioritise effectively

**Benefits**

This company has some fantastic benefits of which some include:

- Flexible leave offerings
- Hybrid work model with WFH opportunities
- Warm leads provided and very achievable targets
- Casual dress
- Support for parents with 14 weeks paid primary carers leave

**How to apply

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