Eoi - Claims Management Officer - Metropolitan

5 days ago

Brisbane, Queensland, Australia Education Full time

This temporary vacancy is open to Expressions of Interest and any extensions to this appointment will not exceed 12 months.
About the Role

**Providing claims management services including**:

- Providing rehabilitation case management functions for non-complex WorkCover and QSuper claims
- Completing and managing paperwork for WorkCover and QSuper claims
- Entering leave on the departments TSS (The Solution Series) for employees on WorkCover, QSuper or rehabilitation
- Reconciling WorkCover payments.
- Proactively reviewing, modifying and changing claims management and organisational health processing to improve processes and client service delivery.
- Liaising with QSuper and WorkCover in relation to employee claims.
- Providing a quality client service.
- Assisting schools to develop rehabilitation and return to work programs.
- Organising individual workload to ensure timely and accurate processing.
- Providing a range of services, advice and support to employees.
- Working as part of a team to ensure that deadlines and commitments are met.
- This role can be based at the Nundah or Ipswich Regional Offices (negotiable) with the option of a flexible work arrangement.

About You

**Ideally the successful applicant will**:

- Thrive as part of a high-performing, innovative Organisational Health team and look for ways to contribute to teams operational plans and strategies.
- Have the ability to work as part of a team, including demonstrated reliability in organising individual workloads to meet deadlines, commitments and client service standards.
- Have the ability to meet deadlines and set and achieve realistic goals and establish work priorities either individually or as a member of a team.
- Has an understanding of contemporary computerised human resource information management, payroll and database systems and a commitment to personal development.
- Demonstrated skill in interpersonal, verbal and written communication skills including the ability to establish good working relationships with a range of clients, internal and external stakeholders.
- Working knowledge of, or the ability to rapidly acquire a working knowledge of relevant legislation, awards and policies applicable to the departments human resources and in particular organisational health.

**Highly desirable requirements**:
*
Payroll and TSS knowledge

**How to Apply**:

- Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant previous work history).
- Attach a 1-page written statement about how your achievements and capabilities meet the requirements of the role.

Applicants need to be a current Queensland Government employee to be eligible to apply.
Applications from recruitment agencies will not be accepted.
Salary rate shown is reflective of full-time (1.0 FTE).This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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