Retail Operations Manager

1 week ago

Sydney, New South Wales, Australia Fig & Blooms Full time

**Key Responsibilities & Duties**

**Retail & Operations Management**
- Oversee daily operations of the Camperdown location, ensuring efficiency and adherence to Fig & Bloom's high standards.
- Manage stock levels, ordering supplies, and maintaining an organised and visually appealing workspace.
- Implement and optimise retail processes to improve efficiency and service quality.

**Team Leadership & People Management**
- Lead and support a team of florists, drivers, and contractors to ensure smooth daily operations.
- Train, mentor, and develop staff, fostering a positive and high-performance culture.
- Manage staff scheduling, ensuring adequate coverage during peak periods and events.

**Customer Experience & Sales**
- Ensure outstanding customer service, both in-person and for online orders, resolving any issues promptly.
- Assist customers with product selection, offering expert guidance on floral arrangements and gifting.
- Monitor and drive sales performance, upselling complementary products such as greeting cards, candles, and gifts.

**Quality Control & Brand Standards**
- Maintain Fig & Bloom's high presentation and quality standards for all floral arrangements and products.
- Ensure all customer orders are accurately prepared and delivered on time.
- Uphold workplace health and safety policies, ensuring a clean and safe environment for staff and customers.

**Job Requirements**

**Skills & Experience**
- ** Proven experience in retail, hospitality, or a similar leadership role** (experience in floristry or luxury gifting is a plus).
- Strong leadership and people management skills, with the ability to motivate and train a team.
- Excellent organisational and problem-solving abilities, capable of managing multiple priorities.
- Strong customer service and sales skills, with a passion for delivering an exceptional experience.
- Ability to work efficiently in a fast-paced environment, particularly during peak gifting seasons.
- Experience handling stock management and retail operations.

**Qualifications**
- No formal qualifications required, but a background in retail management, floristry, or hospitality is desirable.
- Valid driver's licence is preferred.

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