Lending Enquiries Consultant

1 week ago

Melbourne, Victoria, Australia Bank Australia Full time

Posted: 17/06/2025

Closing Date: 01/07/2025

Job Type: Permanent - Full Time

Location: Moe

Job Category: Banking and Financial Services

Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world.

We're growing fast as more people choose to align their banking with their values. We're a customer owned, B Corp certified bank. We empower our staff and 185,000+ customers to be part of the clean money movement.

We currently have a permanent full time position for an enthusiastic and motivated individual to join the bank as a Lending Enquiries Consultant in our Moe office. The Lending Enquiries Consultant is responsible for handling inbound customer enquiries.

**Why join us**
- We have big plans to become Australia's most trusted bank and a leading purpose-driven business.
- As a certified B Corp, we're part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
- Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
- We offer flexible working options, competitive salary and 13% super.
- Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
- We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
- We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
- We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
- We are the first bank in the world to care for a conservation reserve - where we work with key partner organisations to protect threatened species and involve staff in conservation.

**What you will be doing**
- Inbound enquiries (phone, online and mail) in accordance with Bank Australia's policies and procedures in a professional and efficient manner with an emphasis on delivering exceptional service
- Participate in the Bank's quality assurance program to achieve quality, productivity and service targets
- A willingness to learn about legislation governing lending and its impact on day-to-day loan processing
- Participate in staff training and development as required.

**What you will bring**
- Knowledge of banking products and services, or a willingness to learn
- Knowledge of lending legislation (e.g. National Credit Act and Privacy Act), or a willingness to learn
- Excellent presentation, communication and interpersonal skills, verbal and written
- Ability to identify customer needs through questioning techniques
- Ability to investigate, problem solve and follow up queries
- Ability to work independently as well as part of a team
- Ability to work under pressure
- Empathy for customer's financial circumstances
- Computer literacy
- Commitment to Bank Australia's purpose, aspiration, values and brand as well as the B Corp ethos.

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