Medical Receptionist And Contact Centre Agent

1 week ago

Canberra, ACT, Australia I-Med Full time

The role is a **full time position** working **Monday to Friday**, between **7am-10pm**across our four clinics in Canberra: Belconnen, Deakin, Woden, and Tuggeranong.

Role Overview:
As a **Medical Receptionist**, you will be the first point of contact for our patients.

Your responsibilities will include:

- Greeting patients warmly and assisting with check-in procedures.
- Advising patients of preparation prior to relevant scans.
- Billing procedures - private, Medicare, workers compensation, and DVA.
- Collaborating with clerical and technical staff, radiologists, and referrers.

You will also have the opportunity to be trained as a **contact centre agent**to assist as required:

- Answering phone calls promptly and handling inquiries professionally.
- Booking appointments across our four Canberra clinics.

What we're looking for:
Clear verbal and written communication skills.

Strong organisational abilities to manage appointments and patient flow.

Confidence working across multiple screens and systems.

A strong background in customer service.

Ability to rotate across the four clinics in Canberra as required

What we can offer you:
Wellbeing benefits
- Fitness passport, including full gym access and a range of classes
- Supportive management that values your well-being
- Discounted and bulk billed scans and services for you and your family

Learning and development
- Comprehensive training to help you put your best foot forward in the role
- Career opportunities across our diverse Network

Workplace Experience
- Collaborative and inclusive team
- Free street and onsite parking
- Lots of uniform options to suit your preferences at no cost to you with annual top ups

Compensation
- Industry-competitive salary and benefits package
- Annual Remuneration Review

With over 250 clinics and 4000 staff, I-MED Radiology is Australia's largest Radiology Network. As an industry leader, we have the resources to grow your skills and provide opportunities for a range of career advancement pathways.

Don't know much about Radiology? Learn more about what we do here.
- You can learn more about other opportunities _here_._

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