Area General Manager

1 week ago

Melbourne, Victoria, Australia Lancemore Hotel Group Full time

**Lead with Passion | Elevate Experiences | Drive Success**

At **Lancemore Hotels**, we are more than just a collection of boutique properties—we are creators of exceptional guest experiences. Proudly Australian and family-owned, we bring warmth, authenticity, and a passion for hospitality to everything we do.

Our hotels are uniquely designed, offering guests a blend of **luxury, character, and award-winning service.**

We are now seeking an inspiring and commercially astute **Area General Manager** to lead our **Lancemore Crossley Street** property in Melbourne, along with two stunning regional hotels in the Macedon Ranges, just 90 minutes out of Melbourne.

This is an exciting opportunity to **drive excellence across multiple properties**, shaping guest experiences, financial performance, and team culture.

As the **Area General Manager**, you will:

- ** Lead & Inspire**: Motivate and develop high-performing teams across three properties, fostering a culture of service excellence and operational efficiency.
- ** Drive Performance**: Oversee all aspects of hotel operations, including guest experience, revenue management, financial performance, and strategic planning.
- ** Champion Brand Standards**: Ensure each property delivers a consistent and memorable Lancemore experience while embracing its unique identity.
- ** Build Strong Partnerships**: Work closely with internal and external stakeholders
- ** Enhance Guest Experience**: Lead by example, ensuring exceptional service and guest satisfaction across all locations.

**What you Bring**
- Strong commercial acumen with a proven track record in revenue management and driving top line sales
- Multi-property management experience, including expertise in food & beverage and conferencing markets.
- A results-driven mindset, with demonstrated success in cost control, revenue growth, and financial performance.
- A passion for boutique hospitality, ensuring exceptional customer satisfaction and unique guest experiences.
- A leadership-first approach, with a commitment to employee engagement, retention, coaching, and mentoring.
- A valid driver's license and access to a vehicle to travel between properties as needed.

**About The Lancemore Group**:
Founded in 1986, The Lancemore Group is a leading Australian boutique lifestyle brand and pioneer in boutique hotels and residential conference facilities.

Our hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and an award winning wines.

We are expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family.

At Lancemore, we:

- Invest in our people - providing career growth, training, and mentorship.
- Value a high-performing, people-first culture.
- Offer employee incentives, discounts, and team social activities.
- Recognise and reward individual contributions—you're never just a number.

**If you are a driven hospitality professional who realises the tremendous opportunity that this role offers, we want to hear from you**

**Our Values**

Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth

**Follow us on LinkedIn

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