Service Support Coordinator

**Full time positions based in Milton, Loganholme, or Caboolture**:

- **$79k - $84k inclusive of Super + Salary Packaging**:

- **Flexible Friendly organisation, Hybrid + WFH options available**

Our ECA program is expanding The Early Childhood Approach (ECA) program is a national program supporting children aged 0-6 who have a developmental delay or disability and their families, funded through The National Disability Insurance Scheme (NDIS)

Our ECA services support early childhood activities and interventions to improve the independence and social participation of children with a disability or developmental delay aged 0-6 years. Our services are family-centred, delivered in a child's natural setting, such as in the home, community, early childhood education and care, and playgroups.

**About the role**

As a **Service Support Coordinator**, you will help coordinate the delivery of our Early Childhood Approach Program by responding to enquiries from clients and families, managing the calendars of our front facing teams of planners and allied health staff, liaising with families regarding booking meetings, and completing administration duties. The ECA Program includes assisting access to the NDIS where appropriate, preparing plans to submit to the NDIS and delivery of early supports for those participants not receiving funded plans. Your role will include reviewing and modifying administrative processes and systems to be responsive to the needs of our participants and their families. Your keen eye for detail will be a key asset in compiling information to help the program meet its reporting requirements. It's a very heavily phone-based role. Call centre experience is highly regarded but not mandatory.

**Duties**
- Serve as the **first point of contact** for our clients and their families
- **Respond quickly and effectively** to client enquiries, using a human-centred and strengths-based approach to build relationships
- **Plan, develop and implement** administrative processes in liaison with your Team Leader and with the support of Senior Staff that meet the needs of the service and client group
- **Manage** other tasks as required by the NDIS and TBS such as management of confidential documents
- Work in a fast paced environment with sensitive information and vulnerable families

**Our Benefits**

We support people to live their best life. That includes you, our employee. A 'best life' is unique to everyone and can change as life changes. Here are a few things you might be interested in:

- **Salary Benefits** -** You can package up to $15,900 pa of you pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home even more pay
- **Motor Vehicle Packaging Options **- **to suit your lifestyle.
- **Work/Life Balance**:

- **Flexible work arrangements including part time hours, hybrid home/office work arrangements, 1 accrued day off a month for full time employees (That's an extra 12 days off a year).
- **Recognition and Reward** - **Sector competitive remuneration, various recognition programs and access to long service leave after 5 years
- **Wellness** -** Fitness passport + Employee Assistance Program + opportunity to purchase additional leave.
- **Professional development** - **We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth.
- ** Our Reconciliation Commitment** - All First Nations employees are entitled up to 10 days of unpaid leave for ceremonial purposes, as well as the option to be a voice on our RAP working group, and have the opportunity for cultural and professional development that supports career pathways.

**Skills and Experience**

We want you to be successful in your new role. This means you'll have the following:

- Certificate IV or Diploma qualified in community services, business administration, events management or similar all would have relevance.
- High level of proficiency across the suite of Microsoft Office programs with a particular strength in Excel is essential.
- Ability to provide outstanding service to our clients in a positive, respectful and culturally sensitive way
- Excellent time management and organising skills to balance competing demands
- The capacity to respond quickly and appropriately to meet the needs of the families and front facing staff
- Experience working in similar role for example service coordination, senior admin
- Knowledge of early childhood and disability will be a distinct advantage
- Call-centre experience is advantageous
- If you identify as Aboriginal and/or Torres Strait Islander peoples, then we want to hear from you. The Benevolent Society recognises and values cultural knowledge and wisdom of the First Nations people, we therefore strongly encourage you to apply. We are strongly committed to being an Employer of Choice, one who offers, provides, and practices cultural safety in our workplace. _

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