Customer Engagement Team Leader

**Join us and experience Bunnings from the other side of the counter**

**What's in it for you**when you're part of our**team**:

- Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few
- Free standard OnePass membership
- Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
- 12 weeks paid parental leave, regardless of gender
- Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
- We're genuinely invested in your career and no matter where you start with us, that pathway is yours to build

**About the Role**:
Bunnings Frame and Truss are now looking for a Customer Engagement Team Lead to work in our busy Frame & Truss Support Office in Warnervale. With huge investment in our F&T operations, excellent training, and development strategies plus future growth opportunities across the Bunnings Group, now has never been a better time to join the Bunnings Frame & Truss team.

As a Customer Engagement Team Lead your role will be to coach and develop our high performing Customer Engagement Team across all Frame & Truss Sites. In your role you will be creating and managing stronger customer focused processes for your team whilst liaising with residential builder clients, Bunnings Account Managers and F&T support teams in order to action feedback, support our commercial sales strategy and streamline the F&T sales process.

You will be liaising daily with clients from the Quoting stage of Frame and Truss products through to the delivery of finished goods to building sites. A proactive approach is encouraged in order to build a strong long-term partnership with our Building Customers whilst identifying future opportunities for key areas of the Bunnings Commercial business.

You can expect to work with Microsoft products, Salesforce our CCRM software whilst leading a growing team of 10+ Team Members on-site and remotely.

**What's involved**:

- Driving customer conversion and onboarding with smart, streamlined processes.
- Managing pricing and quotations to deliver value and clarity.
- Turning customer feedback into meaningful service improvements.
- Supporting Account Managers to deliver our Whole of Build value proposition.
- Collaborating with internal and external stakeholders to keep things running smoothly.
- Leading remote teams and service providers to deliver consistent, high-quality outcomes.

**Who we're looking for**:
As a Customer Engagement Team Lead for Frame and Truss you will be a highly driven individual with an ability to coach and develop high performing teams. Your pro-active, organized and have strong time-management skills whilst able to develop relationships through excellent customer communication both written and verbal. You may have come from a previous leadership role either face to face or phone based and whilst Building Knowledge is not essential an interest in Construction, Engineering or DIY is advantageous.

**You'll be part of a workplace where you'll feel like you belong.**

**About Us**

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're a major supplier to project builders, commercial tradespeople and the housing industry operating from a network of stores, trade centres, frame and truss sites and online.
- Please note if you are offered a role with us, background checks may be required. This can include police, employment and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role._