Aboriginal Case Worker

**NELLY'S HEALING CENTRE ABORIGINAL CORPORATION**

**Position Description and Terms of Employment**

**Family Case Worker**

**Position title**: Family Case Worker

**Award**:Social, Community, Home Care and Disability Services Industry Award**

**[MA000100] (SCHADS) Award**

**Classification**: Community services worker - Grade 4 - Year 1, Level 5 - Pay Point 1

**Usual work location**: Yallamundi Building - 145 Cleveland St, Darlington 2008

**Position objective**: This role will provide case work, advocacy and support to Aboriginal women within the Sydney area. The Family Case Worker aims to build family capacity by providing support to women using partnership, strengths-based and family-centered approaches. Support is provided by the Family
Case Worker in both group settings and on an individual basis with/for Aboriginal women, 18 years + whom have been affected by the child protection and/or criminal justice systems.

Family Case Worker_Employment Position Description

The Family Case Worker's Aboriginal cultural responsibilities will be recognised, with leave considered on a case by-case basis, for funerals and sorry business.

The Family Case Worker will work in a comfortable, modern building in Darlington, near Redfern.

**Program overview**

Nelly's Healing Centre is an Aboriginal community controlled organisation (an ACCO) support and advocacy service that aims to build resilience with Aboriginal women who are experiencing significant incidences of disadvantage. The program aims to provide early intervention, prevention services and supports that are aimed at improving the woman's social wellbeing, education and supporting the capacity of the woman in a parenting role. Self-determination and empowerment for Aboriginal women are at the core of all Nelly's Healing Centre's aims and objectives.

**Essential Responsibilities and duties of the Family Case Worker**:

- Coordinate and plan, develop and implement a range of educational and empowering experiences to enhance the woman's learning, confidence and self-determination
- Provide assistance that increases opportunities for Mothers to have access to activities which develop social networks including participation in activities which aim to increase their knowledge and skills
- Assist with community driven activities and projects that promote community participation, enhance parenting experience and meet program objectives
- Develop and mediate relationships with women and families that will support the development of new skills and confidence for the woman
- Assist with the planning and implementation of monthly group meetings, if relevant
- Attend, enhance and maintain community engagement and community partnerships with relevant stakeholders
- Assist in developing resources for the women to gain access to supported groups and provide home visits when required
- Resource and support the women with information as requested (where possible or relevant) and to refer women to other relevant organisations where additional support is required
- Collection, input and regular maintenance of all data of each client into the Customer Relationship Management (CRM) software
- Build a positive culture internally and externally which is aligned with Nelly's aims, objectives and values
- Adhere to privacy and confidentiality policies as outlined in Nelly's Healing Centre's policies and procedures
- Always implement, promote and maintain safe work practices in accordance with WH&S requirements.

**Essential Selection Criteria of Family Case Worker**:

- Efficient knowledge of computers and all relevant software such as Microsoft Word, Excel, Outlook and Powerpoint to complete all client data entry and all administrative requirements.
- Assist and encourage clients to develop appropriate self-confidence and, where appropriate, assist clients to achieve self-reliance, self
- responsibility and self determination
- Liaise and advocate with other community service representatives and/or organisations, both Government and NGO agencies to achieve the core objectives and aims of Nelly's Healing Centre
- Tertiary qualifications and sufficient practical experience in Social Work, Casework and Case Management
- Demonstrated experience in engaging and working with Aboriginal women and families
- Knowledge of and the capacity to gain knowledge of adult learning principles
- Ability to relate to people from a range of cultural and language backgrounds from within the local community
- Sound literacy in English including reading and writing
- Excellent communication skills, oral and written
- Ability to work independently, and as part of a team
- Good computer, administration and organisational skills
- Current and valid Driver's License
- Current Working with Children Check and Current First Aid Certificate

**Key competencies**:

- Communication skills - written and verbal
- Planning and organising
- Prioritising
- Problem assessment and problem solvi