It Helpdesk

1 week ago

Brisbane, Queensland, Australia Redpath Mining Contractors And Engineers Full time

**About the role**

We currently have a vacancy in our IT team for Help Desk Support, our team is based internally and this role will play a vital part in the business.
- Respond to, and resolve, help desk requests including investigating and troubleshooting issues and follow-up where necessary
- Create, manage, update and route IT tickets within the local and global teams
- Install new / rebuild existing computers and configure hardware, peripherals, services, settings, security permissions, storage, etc. in accordance with standards and project/operational requirements
- Repair and recover from hardware or software failures including coordinating and communicate with impacted customers
- Provide induction training for new staff and when new systems or hardware are introduced
- Provide assistance to other IT staff as required
- Raise, and manage, departmental purchase orders where required

About you
- 2+ yrs experience in a level one/two helpdesk or system administrator role
- Professionally manage small to medium projects with reporting to management
- Demonstrate management and troubleshooting of complex IT issues
- Previous experience participating in a range of IT projects
- Previous experience in greenfield deployments is desirable
- Experience with Windows and Linux servers, VMware, Cisco is desirable
- ITIL and MSCA certifications are desirable
- Ability to manage and support users in remote and varied locations
- Ability to manage priorities and triage incidents
- Good customer relations skills
- Ability to work autonomously and as a team
- Superior problem solving and adaptability
- Able to identify and prioritise improvement methods
- Adaptable and flexible in approach and solutions
- Proficient in the use of Microsoft Office, particularly Word, Excel, and Powerpoint
- Valid drivers licence and own transport
- A safety approach in keeping with Redpath's principle Safety - First, Last and Always
- A drive for continuous improvement and innovative solutions

In return you can expect
- Career paths through internal promotions
- Competitive salary package
- Salary continuance insurance & life insurance
- Salary Sacrifice for Superannuation and Novated car leasing
- Discounted health insurance with BUPA
- Business improvement and innovation rewards
- Employee Assistance (4 sessions per annum), well-being assistance that's free for all the family

LI-TG1

  • WFH Helpdesk IT Technician

    3 days ago

    Brisbane, Queensland, Australia Sigmatech IT Services Full time $60,000 - $80,000 per year

    Are you a rising star who's keen to learn and grow your skills?Or, are you an experienced tech who wants more work/life balance?Perhaps you are bored in your current role and want to experience a wider range of tech, and solve more challenging problems.This may be the perfect role for youOur team comprises two highly skilled technicians. We'll guide you as...

  • Ict Helpdesk Support Officer Level 1

    2 weeks ago

    Brisbane, Queensland, Australia Exclaim It Pty Ltd Full time

    **Related jobs**:We are sorry, but there are currently no jobs to show.- Location: Brisbane, Queensland- Type: Contract- Job #14933**About the role**:A rewarding opportunity for a Level 1 Helpdesk Support Officer that provides an initial point of resolution, for technical requests in a wide range of software, hardware, in-house products and services utilised...

  • Vdba Support Administrator

    2 weeks ago

    Brisbane, Queensland, Australia Brennan It Full time

    **Brennan. Where true performance thrives.**At Brennan, we believe that _how_ technology is delivered is every bit as important as _what_ the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.It's a claim backed by our **True Performance System** - a...

  • Procurement Officer

    2 weeks ago

    Brisbane, Queensland, Australia Exclaim It Pty Ltd Full time

    **Related jobs**:**ICT Trainer****:- Employment Type Contract- Custom Text18 Highly competitive hourly market rates- Custom Text19 Hybrid WFH arrangements- Custom Text20 Initial 10-month contract with possibility to extend- Custom Text21 Work for a large government organisation- Custom Text22 Other- See All Jobs**Project Support Officer - Mobile Office...

  • Ict Helpdesk Support Officer Level 1

    2 weeks ago

    Brisbane, Australia Exclaim IT Pty Ltd Full time

    **Related jobs**: We are sorry, but there are currently no jobs to show. - Location: Brisbane, Queensland - Type: Contract - Job #14933 **About the role**: A rewarding opportunity for a Level 1 Helpdesk Support Officer that provides an initial point of resolution, for technical requests in a wide range of software, hardware, in-house products and services...

  • Help Desk Technician

    3 days ago

    Greater Brisbane Area, Australia Exclaim IT Full time $120,000 per year

    OverviewLooking to take the next step in your IT support career? This role gives you the chance to continue developing your technical skills while helping staff and teams thrive. You'll be part of a supportive, values-driven environment where your experience in Level 1 support makes a real difference every day.About the RoleAs a Level 1 Helpdesk Technician,...

  • Procurement Officer

    2 weeks ago

    Brisbane, Australia Exclaim IT Pty Ltd Full time

    **Related jobs**: **ICT Trainer****: - Employment Type Contract - Custom Text18 Highly competitive hourly market rates - Custom Text19 Hybrid WFH arrangements - Custom Text20 Initial 10-month contract with possibility to extend - Custom Text21 Work for a large government organisation - Custom Text22 Other - See All Jobs **Project Support Officer - Mobile...

  • Principal Technical Manager

    1 week ago

    Brisbane, Australia Exclaim IT Pty Ltd Full time

    **Related jobs**: **D365 Functional Specialist****: - Location Brisbane - Employment Type Contract - Custom Text18 Daily Market Rates - Custom Text19 Flexible working arrangements - Custom Text20 Initial 5 month contract with extensions - Custom Text21 Great team environment - Custom Text22 Consultancy - See All Jobs **Reporting Stream Lead****: -...