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Client Success Officer

2 weeks ago

Melbourne, Victoria, Australia Scope (Aust) Full time

**About Scope**

Scope's purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical, intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term accommodation (respite), social connections, lifestyle options, therapy and employment services in over 420 service locations across Victoria and NSW.

**About Your Role**

Scope has an exciting and unique opportunity for a Client Success Officer to work within our Retention Division.

The Client Success Officer is responsible for monitoring client satisfaction and implementing retention strategies that empower our clients to belong and thrive.

This will be achieved by:

- Conducting analyses to equip stakeholders with the tools and insights to effectively market Scope's services to continue to improve client retention
- Collaborate with internal and external stakeholders to bring clients, their support networks and our people on the journey
- Continue to improve the journey and experiences of clients and their support networks
- Constructively challenge Client Acquisition and Retention's priorities to focus on what is most impactful to our clients, our people and Scope

**Your Key Focus**
- Provide policy aligned and evidence-based advice that may impact areas of focus for client acquisition and/ or retention
- Demonstrate ethical service delivery; underpinned by the integrity, accountability, inclusivity and reflective practice
- Develop, maintain and navigate diverse stakeholder networks to elicit and/ or share data and insights
- Monitor and develop reporting for relevant metrics

**What We Look For**
- Experience in analysing data and translating it into actionable insights to contribute to client acquisition, retention and/ or marker growth
- Demonstrated ability to engage and collaborate with internal and external stakeholders to deliver outcomes
- Experience in the disability services sector/ similar or ability to adapt rapidly

**Scope as an Employer**

At Scope, we 'Celebrate our people' by rewarding you with access to an exclusive benefits platform. You will have access to cashback, vouchers, and discounts to over 500 popular retailers covering groceries, fuel, entertainment, wellbeing and so much more. It's one of the ways we thank our team for the ongoing and valued contribution they make to the lives of the people we support.

View our stance on inclusion, diversity and human rights.

**Scope (Aust) is a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.**

Take your career on a journey with Scope and work proactively with us to achieve our purpose
- Please note, successful applicants will be required to hold a NDIS Worker Screening Check Clearance and a Working with Children Check. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years, a certified International Police Check from that country or countries will also be required. Please note that the offer will be conditional on meeting these requirements._