Manager - Family Relationship Centre (W/ Relocation Assistance)

Earn a competitive salary circa $119 065.76 PLUS $2500 per annum above award paymentSalary packaging benefits up to $15,900 plus $2,650 entertainment allowanceReceive a $200 sign-on bonus when you joinRelocation assistance up to $4,500 to help you settle comfortablyAccess to the Centacare fleet vehicles for all approved regional work travelLead sector-impacting family dispute resolution services across North Queensland
About Centacare North QueenslandCentacare North Queensland is a not-for-profit, community-focused organisation and social services ministry of the Catholic Diocese of Townsville.
Its mission: to enhance the well-being and resilience of individuals, families, and communities in North Queensland.
With programs across Townsville, Mount Isa, and surrounding regions, Centacare offers essential services in counselling, youth and family support, homelessness, disability care, and more.
Built on core values of Integrity, Respect, Equality, Compassion, Dignity, and Stewardship, Centacare NQ is a place where your work truly makes a difference.Learn more at About the OpportunityCentacare North Queensland is seeking a full-time Manager Family Relationship Centre (FRC), based in Townsville QLD with regional travel and occasional overnight stays as required.
Reporting to the Director of Client Services, this is a senior and specialist leadership role managing Centacare's integrated family law programs, including the Family Relationship Centre (FRC), Family Dispute Resolution (FDR), Regional Family Dispute Resolution (RFDR), and the Family Law Pathways Network (FLPN).
You will lead in the delivery of high-quality, trauma-informed services aligned with the Family Law Act, strengthen community partnerships, and ensure accountability through direct reporting to the Attorney-General's Department.
As a leader in the development of Family Dispute Resolution services, you'll represent Centacare in regional and national networks, build strategic partnerships, and champion best-practice outcomes for families across North Queensland.More specifically, your responsibilities include but are not limited to:Oversee delivery of FRC, FDR, RFDR, and FLPN services across North QueenslandProvide leadership, supervision, and professional development for a multidisciplinary teamDeliver (as required) family dispute resolution services in line with your FDRP accreditationEnsure full compliance with AG's Department reporting, quality, and risk standardsManage waitlists, service performance, and strategic program improvementRepresent Centacare in collaborative networks and sector forumsMaintain trauma-informed, child-focused, culturally safe service deliveryAbout YouTo be successful in this role, you will have an Accreditation as a Family Dispute Resolution Practitioner (FDRP), along with a degree in Psychology, Social Work, Law, or Family Dispute Resolution, and significant experience leading services within family law, social services, or dispute resolution.The ideal candidate will also demonstrate:Strong understanding of the Family Law Act and sector funding/reporting obligationsExperience delivering or overseeing dispute resolution services and leading multidisciplinary teamsHigh-level written and verbal communication skillsResilience to handle complaints, complexity, and regulatory accountabilityEmpathy and emotional intelligence to lead compassionately in high-stress environmentsA collaborative, strengths-based leadership style that blends empathy with clear direction and empowers your teamYou must also hold or be eligible to obtain:A current open driver's licenceA Working with Children Blue Card and Disability Services ClearanceThis is a unique opportunity for a strategic, confident, and values-driven leader to shape the future of post-separation support services and strengthen outcomes for families across North Queensland.About the BenefitsEarn a competitive salary of circa $119 065.76 (based on experience, skills and qualifications) and a host of benefits including:$2,500 uplift built into your hourly rate - earn above-award pay from day one$200 sign-on bonusRelocation assistance up to $4,500 available to help you settle in comfortablyGenerous salary packaging - access up to $15,900 tax-free + $2,650 in meal and entertainment benefits through our not-for-profit statusAccess to the Centacare fleet vehicles for all approved regional travel5 weeks of Annual Leave, including a paid Christmas shutdown period1 day of Birthday Leave each year to celebrate youExtra Loyalty Leave - 1 additional week of paid leave at both 5 and 6 years of continuous serviceBonus Leave when you reach the top pay point within your levelOngoing professional development and training (including leadership training for managers)Access to a new Wellbeing app called Sonder, which includes access to qualified medical professionals including counsellors, psychologists and mental health specialistsWellbeing and lifestyle perks - discounts through Flare, Travel Club, and MyBenefitsReady to Apply?
APPLY NOW to lead with empathy, drive sector growth, and deliver real outcomes for families across North Queensland.