Operations Manager

We are seeking a hands-on, guest focused operations professional, with a passion to add value and lead a team of Park and Resort Managers.

This is an exciting role with a reputable organisation and dynamic industry. It will provide you the opportunity to place a road marker on the next milestone in your career journey and directly shape the experience for your team members and hundreds of thousands of guests.

**The Perks**
- Work from beautiful locations across our Parks and Resorts network
- Inclusive, entrepreneurial team culture and family environment
- FREE NRMA Blue membership, FREE NRMA Premium Roadside Assist, heavily discounted insurances and more
- Free nights and discounts to all Park locations across Australia
- Discounts on car hire, cruise, and other accommodation
- Interest free EV loans

**About Us**

NRMA Parks and Resorts is a wholly-owned subsidiary of the member-owned National Roads and Motoring Association (NRMA) - keeping people moving for 100 years. Our expanding portfolio of owned and managed holiday parks currently features 55 properties in iconic tourism locations around Australia. We are passionate about delighting our guests and creating opportunities for them to reconnect while discovering the great outdoors. We offer competitive employment terms and ongoing support from a culturally diverse, inclusive and welcoming team, embracing our company values that are built from our essence as a member-owned, profit-for-purpose organisation.

**The Role**:
Reporting to the General Manager Operations, you will work closely with each Park and Resort Manager within your region, and our clients to ensure all contractual and statutory obligations are being met, service delivery is at optimum level in each Park, and that management operate in accordance with NRMA Parks and Resorts policy and procedures.

A key focus of this position will be to enhance the knowledge of our Park Managers by offering:

- Solutions and ongoing development;
- Clear direction on what is expected at all times;
- Up to date industry information and strategies; and,
- Training and support in how to manage ongoing relationships with our guests.

**Key responsibilities include**:

- Influencing Park Managers and drive continuous improvement strategies across multiple Parks within your designated portfolio;
- The ability to manage client/guest expectations;
- Developing and maintaining strong, professional working relationships;
- Providing dedicated support to a team of Managers on all operational matters;
- Managing expenses within a budget and knowledge of how to interpret financial information;
- Interpreting Work, Health and Safety Legislation and our responsibilities as an employer and service provider;
- Managing and organising your time, demonstrating the ability to prioritise;
- Ensuring there is a strong attention to detail in your delivery of reports and information.

The icing on the cake...

Ideally, you will have previously managed or held a senior role in your own holiday park or similar tourism related business and you are now ready to move away from the day to day management and into a more senior role where no one day will ever be the same. This is a varied role which will see you, in conjunction with the Operations team, build and maintain successful relationships with Park Managers and our clients by providing operational advice on a daily basis. It is this experience and your ability to relate to park operations that will be the measurement of your success in this role.

You demonstrate a flexible attitude to work, are available to travel regularly within Australia to our Parks and Resorts, and have the passion to work as part of a close, operations team who are hands on, confident and have a passion for delivering the highest level of customer service. You will also need to possess excellent verbal and written communication skills and have a high level of technological skills.